Gurdeep Singh Arora
Customer Service Professional
New Delhi
Summary
Performance-driven Aviation Professional with 25+ years of experience working with GHA(s) & Airlines across the globe. Aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in strategic planning, customer services, and team building, aimed toward efficient cost-saving business processes to drive better results for the organization.
Overview
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Vice President
Air India SATS
New Delhi
01.2022 - Current
- Negotiating agreements and contracts and coordinating activities of several departments.
- Responsible for training, creation and implementation of strategic initiatives, and ensuring that aviation firm complies with all applicable laws and regulations.
- Ensuring operations are done safely and efficiently.
- Keeping up to date with latest aviation standard, procedures, policies & laws.
- Monitoring expenses & revenue & look into business performance & profitability by adopting cost-saving practices.
- Handled administrative systems to assist senior leadership and over 900+ staff members
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership
AOCS Manager
Indigo Airlines
New Delhi
- Managing daily operations with proper and efficient utilization of available resources.
- Ensuring that safety & security is given priority in operations and all possible measures to keep up 100 percent OTP of station with proper coordination of all departments.
- Liaison with management of service provider companies & airport operator.
- Close monitoring of GSD operations & manpower.
- Played major role by assisting company in starting up with Terminal 2 operations.
- Identified issues, analysed information and provided solutions to problems
Airport Manager
Air Costa
Hyderabad
- Managing the operations of the airport terminal from scheduling appropriate numbers of staff to overseeing and participating in staff hiring, development, and training.
- Conducting internal audits & preparation for external audits by taking corrective measures.
- Fostered and promoted a cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
- Implemented operational strategies and effectively built customer and employee loyalty simultaneously ensuring low-cost operations.
Assistant General Manager
Aroon Aviation
New Delhi
- Led ground handling agreements, operations and marketing.
- Liaising with various civil and security agencies at airport and also liaising with client airlines.
- Head of ground handling operations at airports like Udaipur, Ahmedabad, Jammu, Chandigarh, etc.
- Managed Schedule and Non-Schedule airlines and developed service standards for station.
- Budgeting/Tendering of contracts, Marketing & Business Promotion.
- Anchoring on-site construction activities for opening new stations/offices at airports to ensure completion of project within time & cost parameters.
Duty Manager/Chief Security Officer
British Midland International
Amritsar
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Set goals for department and supported employees in meeting expectations.
Deputy Airport Manager
GO AIR
Jaipur
Guest Services Manager
Kingfisher Airlines
New Delhi
Flight Dispatcher
Qatar Aviation
Doha
Duty Officer
Cambata Aviation Ltd
New Delhi
Education
Bachelor of Arts -
Delhi University
New Delhi, India 01.1992 - 01.1995
Skills
Recruiting and Hiring
undefinedAffiliations
- Advanced Customer Service Excellence & Front Check Training with British Midland International Airlines.
- Training in Leadership, Ramp Handling & Load & Trim Training, DGR training & Ramp Handling from time to time with respective organizations.
- Passport and Visa check training with the British, Canadian & Australian Embassy.
- Actively took part in the Emergency Response Exercise of GHIAL, Hyderabad Airport.
- Conducted training for United Airlines in Customer Care & Ramp Handling which also received a letter of appreciation from (HKGTD), the United Airlines department in Hong Kong.
- Conducted Ramp Safety & Customer Service training for Buddha Air (Nepal) through M/s Yogshem Pvt Ltd.
Timeline
Assistant Vice President
Air India SATS
01.2022 - Current
Bachelor of Arts -
Delhi University
01.1992 - 01.1995
AOCS Manager
Indigo Airlines
Airport Manager
Air Costa
Assistant General Manager
Aroon Aviation
Duty Manager/Chief Security Officer
British Midland International
Deputy Airport Manager
GO AIR
Guest Services Manager
Kingfisher Airlines
Flight Dispatcher
Qatar Aviation
Duty Officer
Cambata Aviation Ltd
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