Shashank Neel

Global Transactions Banking – Cash Operations.

• Coordinated cross-functional project teams to improve communication and workflow efficiency.
• Assisted in compliance reviews, ensuring adherence to regulatory standards.
• Provided data analysis for strategic planning and decision-making support to senior management.
• Analyzed data trends to identify opportunities for departmental process improvements.
• Facilitated meetings to gather team feedback, and address concerns.
• Evaluated existing processes for effectiveness, and recommended enhancements.
• Mitigated business risks through regular threat assessments and proactive plans.
• Resolved staff conflicts while maintaining professional relationships.
• Oversaw quality assurance efforts to maintain high standards of product and service delivery.
• Delegated work to staff, setting priorities, and goals.
• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
• Maintained up-to-date records of personnel files, including performance reviews and disciplinary actions.
• Conducted regular staff meetings to discuss progress on projects and initiatives.
• Identified areas for improvement within the organization and developed strategies for addressing them.
• Executed swift and timely resolution and follow-up.
• Facilitated communication between internal stakeholders regarding project updates and changes.
• Worked closely with other executive team members on strategic planning initiatives.
• Coordinated activities between departments to maximize the efficiency of resources.
• I have been part of the Transformation project for swift MT to MX migrations.

Global Transactions Banking – Cash Operations.

Supervised U.S. account services across five pillars, including static data and client billing.

• Directed a team of 23 in Bangalore, Jaipur, and Jacksonville to boost operational efficiency.
• Cultivated partnerships with technology, sales, finance, and treasury teams to enhance collaboration.

Led a team of 21 in Bangalore and Jaipur, ensuring consistent service excellence.

Managed static data setups for Deutsche Bank platforms, encompassing various cash management products.

Oversaw daily recon activities to resolve KYC and Reg W discrepancies efficiently.

Collaborated with teams to deliver tailored cash management solutions for clients.

Reviewed the general ledger and demand deposit accounts owned by cash operations.

• Supervised staff performance, and provided ongoing feedback for improvement.
• Trained new employees on operational procedures and safety protocols.
• Developed schedules to optimize resource allocation and team productivity.
• Investigated incidents that could potentially disrupt business operations.

Global Transactions Banking – Cash Operations.

Handling FX4Cash (includes currency conversion, booking of trades, investigation, and reconciliation).

Ability to effectively manage volume while maintaining 100% quality decisions and TAT.

Extensive background in SWIFT, Transaction Life Cycle Management (TLM), Nostro Reconciliation, Funds Transfer/Payments Processing, Investigation, People Management, and Client Engagement in the banking operations. Processed payments and released them into the application.

Dealing with urgent queries from clients and banks, attending hotlines, and handling critical client escalations while having effective knowledge about OFAC and sanctions. Directed the Asia shift for FX trading, monitored alerts, and rectified trade booking challenges.

Liaised with global sub-custody banks to execute FX trades, and address exceptions.

Worked alongside IT, compliance, risk management, and operations teams on project deliverables.

Proposed revenue enhancement ideas for FX4cash investigations to boost profitability.

Guided investors through FOREX market intricacies while processing buy/sell orders.

Promoted client understanding of payment formats to avert delays and missed rates.

Monitored SLA trackers to maintain compliance with service agreements.

Performed real-time reconciliation of cash management items, ensuring timely resolution.

Global Transactions Banking – Cash Operations.

Managed cash operations within Global Transactions Banking, ensuring accurate payment processing.

Liaised with domestic and international banks to confirm payment details and instructions.

Conducted inquiries into exceptions, resolving complex money transfer issues and reducing potential losses.

Collaborated with IT, compliance, and risk management teams on project completions.

Processed SWIFT payments via SERIAL, COVER, and Pay routing methods after necessary checks.

Audited team submissions for accuracy to maintain operational integrity.

Facilitated inter-departmental cooperation to achieve investigation and compensation targets.

Produced daily management reports to monitor team performance metrics.

Familiar with US clearing System; viz CHIPS, FED and SWIFTS (103,202,202COV and Free Format Messages).

Communicating with banks regarding correspondent banks info through SWIFT.

Handling in releasing and approving of HRMP related payments after making necessary checks according to the currency cut off.

Conducted inquiries into exception items, resolving intricate money transfer issues via multiple channels, reducing potential losses for the bank.

Collaborated with compliance unit on resolution of blocked transactions in adherence to AML standards.