Jaypal Sorte
KALYAN
Summary
Highly skilled professional with 20 years of comprehensive experience in People Management, Project and Product Management, Process Management, Audits, HR, and Credit Card Issuance. Expertise in engineering process enhancements, IT collaboration for project development, and seamless technical implementation. Proficient in liaising with banks, handling requirement gathering, product upgrades, user training, migrations, UAT, and post-implementation support. Accomplished in regulatory compliance management with exceptional communication, negotiation, and interpersonal skills. Adept at thriving in deadline-driven environments while maintaining high standards of excellence.
Overview
3
3
years of professional experience
Work History
Assistant Vice President
CEDGE (TCS - SBI joint venture)
08.2024 - Current
- Spearheading the development of innovative payment solutions for SBI ePay, overseeing the entire product lifecycle
- Leading product team operations, including development, design, testing, and performance management
- Managing multiple projects simultaneously while ensuring high standards of quality and timeliness
- Engaging with stakeholders to align on vision, requirements, and performance goals
- Analyzing product metrics to drive improvements and revenue growth strategies.
Associate Director- Project Managent, Product support & Process Design
PayU Payments Pvt Limited
11.2021 - 08.2024
- Armed with investigative prowess, delving into production issues with meticulous focus
- Analyses marked by clarity, conciseness, and an unerring commitment to fostering collaboration with respective teams
- Meticulously liaising with banks, adeptly extracting requirements, orchestrating impeccable project and process deliveries
- Innate ability to scope internal requisites, strategically prioritizing development, aligning seamlessly with the Product Team
- Immersed in the dynamic landscape of E-Commerce, expertise lies in understanding emerging technologies spanning Debit/Credit Payments, POS, MPOS, SI, EMI, Wallet, and UPI payment modes
- Embarking on an expedition of system augmentation, steering automation testing with unwavering dedication
- Meticulously crafted tests mirror precision, ensuring meticulous alignment with project imperatives
- Handling the Project team
- Key Projects handled: Bank Integration, TPV, ALT ID, Affordability and EMI Projects.
Senior Manager (Product & Portfolio Solutions)
HDFC Bank Ltd
- Collaborated closely with the Product team to establish product roadmaps and conducted thorough reviews of project status, deliverables, and deadlines
- Orchestrated comprehensive project scoping meetings and conducted effective requirements-gathering sessions with clients and internal teams
- Fostered strong partnerships with a range of internal and external stakeholders including Business, Sales, CPA, Operations, BTG, Risk, and Policy teams
- Ensured meticulous scope finalization and meticulous documentation of requirements
- Developed detailed Product notes, Process Flows, and Operations Procedures in collaboration with the Operations Team
- Secured necessary approvals for Product notes from all stakeholders through the Approval system prior to project launch
- Conducted health checks for launched processes, regularly updating respective supervisors to ensure seamless process functioning
- Key Project Managed: Issuing related projects –Smart-Buy ,FASTag Acquiring ,BBPS and Single MPR
Sr Manager- Products for SBI ePay module
Times of Money
- Directed end-to-end product planning, prioritization, and execution, collaborating with IT and SBI Business teams for on-time deliveries and customer satisfaction
- Successfully orchestrated channel integration on SBI ePay Module, liaising with multiple banks to ensure encrypted compliance with RBI guidelines
- Gathered insights from diverse stakeholders for product enhancement, meticulously tracking project plans, reports, and risks
- Ensured milestones' achievement, led UAT, managed defects, and facilitated smooth production rollouts with meticulous documentation
- Major Projects Handled: Bank Integration, Encryption Projects,PayPal Reintegration (Soap to Rest API) ,Amex Refund API Changes,Bin Validation Check on SBI EPay Panel and NEFT/ RTGS payment Option.
Senior Product Manager Acquiring
Citrus Payment Solutions /PayU
- Managed Blaze Net product lifecycle, including SRT Analysis, bank integration, and project enhancements through Jira for timely execution
- Expertly resolved production issues by collaborating with IT through Sales Force, ensuring permanent fixes and RCA
- Automated YBL Acquiring Bin Sponsorship processes via Sheet kraft, delivered reports to management, performed quality testing, and facilitated smooth product rollouts
- Key Project Managed: EMI Product , Amex GSMF and Merchant Migration from old platform to New platform.
Business Operation Payment team- Senior Specialist, Customer Operation support.
Master Card Payment Technology
- Managed Payment Processing for Middle East Asia Banks, including Credit, Debit, and Prepaid Transactions
- Orchestrated TIVOLI project automation for End of day activities, leading E2E UAT and compliance with timelines
- Directed a team processing End of Day tasks, supervised reconciliation, managed file downloads, generated processing files, and facilitated diverse tasks including embossing, pin generation, and currency rates.
Deputy Manager– Post Issuance- Repayment Management
ICICI Bank LTD
- Managed project tracking, ensuring timely completion, and coordinated with ITG for successful project UAT before launch
- Spearheaded system enhancement, automation testing, and conducted training sessions for process updates.
Officer / Sr Officer – Retail Operations Group – Pre-issuance Team
ICICI Bank Ltd
Education
EMBA-Information Technology -
Institute of Integrated Management studies
01.2019
Master in Economics -
Madurai University
01.2012
Bachelor in Economics -
Siddharth College, Fort, Mumbai University
01.1999
Skills
- Product Management
- Project Management
- Process Management
- Audits
- HR
- Credit Card Issuance
- Engineering Process Enhancements
- IT Collaboration
- Technical Implementation
- Liaising with Banks
- Requirement Gathering
- Product Upgrades
- User Training
- Migrations
- UAT (User Acceptance Testing)
- Post-Implementation Support
- Regulatory Compliance Management
- Communication Skills
- Negotiation Skills
- Interpersonal Skills
- Coordinating with Multiple Banks
- Effective Communication
- Creating Detailed Process Notes and Product Notes
- Planning
- Resource Allocation
- Risk Management
- Project Coordination
- Testing Strategies
- Problem-Solving Skills
Accomplishments
- Awarded for the Valuable Contribution toward the Unclaim Account Clean-up activity
- Awarded in Category Eagle Eye for Identifying the cases of Money Laundering.
- Award received in Category Khayaal Aapka for Reduction in Tat for OTB release for Non CMs location
Executivehighlights
- Coordinating with multiple Banks in requirement gathering: Expert in establishing effective communication with banks to gather accurate and comprehensive requirements.
- Preparing Product & Process ( Product note): Skilled in creating detailed Process notes and Product notes, ensuring clarity and alignment among stakeholders.
- Project Management: Proven track record in managing projects from initiation to completion, including planning, resource allocation, and risk management.
- Project Coordination: Proficient in aligning cross-functional teams with project objectives and timelines.
- Testing: Experienced in designing and executing testing strategies across various methodologies to ensure quality and functionality.
- Problem-Solving Skills: Utilizes analytical thinking and industry knowledge to tackle complex issues and drive project success.
Personal Information
- Title: ASSISTANT VICE PRESIDENT
- Date of Birth: 06/21/75
Languages
- English
- Hindi
- Marathi
Timeline
Assistant Vice President
CEDGE (TCS - SBI joint venture)
08.2024 - Current
Associate Director- Project Managent, Product support & Process Design
PayU Payments Pvt Limited
11.2021 - 08.2024
Senior Manager (Product & Portfolio Solutions)
HDFC Bank Ltd
Sr Manager- Products for SBI ePay module
Times of Money
Senior Product Manager Acquiring
Citrus Payment Solutions /PayU
Business Operation Payment team- Senior Specialist, Customer Operation support.
Master Card Payment Technology
Deputy Manager– Post Issuance- Repayment Management
ICICI Bank LTD
Officer / Sr Officer – Retail Operations Group – Pre-issuance Team
ICICI Bank Ltd
EMBA-Information Technology -
Institute of Integrated Management studies
Master in Economics -
Madurai University
Bachelor in Economics -
Siddharth College, Fort, Mumbai University
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