Gurjot Singh Dhillon
Amritsar
Summary
Dynamic leader with a proven track record at Startek, enhancing customer retention and employee performance through effective coaching and quality management. Skilled in problem-solving and team building, I excel in driving business development and delivering executive-level support. Achieved significant improvements in product quality and customer service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Executive
Startek
07.2022 - 12.2024
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Guided customers through returns and refund protocols to streamline processes.
- Maintained advanced product knowledge to ensure customers received accurate information.
- Provided customer support by chat, call, and email.
- Built and maintained excellent relationships with customers, promoting high levels of customer retention.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Executive
Awign Enterprises Pvt. Ltd
04.2020 - 04.2022
- Demonstrated product features and benefits for customers' needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Identified opportunities for improvement in processes related to outbound calls.
- Prepared and delivered appropriate presentations on products and services.
Quality Control Engineer
JAI BHARAT MARUTI Pvt Ltd
Ahmedabad
01.2019 - 04.2019
- I conducted quality tests on the product to determine its requirements, flaws, and safety level
- Recorded incoming raw materials in inventory, maintaining accurate stock control
- Improved durability, reliability, and quality of the product
- Closely observed operations to ensure workflows and processes complied with safety regulations
Service Engineer
Castle Toyota Tarn Taran
Tarn Taran
06.2017 - 08.2017
- Supervised junior maintenance staff, providing training and guidance on best practices and safety protocols.
- Utilized practical communication skills to maintain and build positive client relationships
- Offered thorough support knowledge, aiding team assignments and deliverables
- Estimated cost of labor and materials for projects and communicated value to clients.
Education
Bachelor's of Technology - Mechanical Engineering
The I.K. Gujral Punjab Technical University
Jalandhar04.2019
Twelfth Grade - Physics, Chemistry, Maths
Kendriya Vidyalaya No. 1 Kota
Kota, RJ06.2015
Skills
- Problem-Solving
- Business development and planning
- Executive-level support
- Inbound and outbound calling
- Customer complaint resolution
- Quality Management
- Technical support
- Team building and training
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation, which resulted in more effective and timely completion of work.
- Introduced new techniques to reduce high dashboards.
- Increased sales by 30% within two months.
- Proficient in Microsoft Excel.
- Served as Class Representative for two years.
Additional Information
- Willing to relocate: Anywhere
Certification
The National Science Congress
Languages
6,C2,6,C2
Timeline
Senior Executive
Startek
07.2022 - 12.2024
Executive
Awign Enterprises Pvt. Ltd
04.2020 - 04.2022
Quality Control Engineer
JAI BHARAT MARUTI Pvt Ltd
01.2019 - 04.2019
Service Engineer
Castle Toyota Tarn Taran
06.2017 - 08.2017
Bachelor's of Technology - Mechanical Engineering
The I.K. Gujral Punjab Technical University
Twelfth Grade - Physics, Chemistry, Maths
Kendriya Vidyalaya No. 1 Kota
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