GURMEET SANDHU

• Managed and coordinated in-flight operations for a major airline.
• Successfully managed and mentored a large team of 50, ensuring seamless operations and adherence to company SOPs through regular updates and performance evaluations.
• Provided exceptional customer service, and ensured passenger safety.
• Trained new cabin crew members on company procedures and protocols.
• Responsible for the safety and security of the passengers.
• Welcoming passengers as they board the plane, and helping them find their seats.
• Planning and coordinating administrative procedures, systems, and devising ways to streamline processes.
• Dealt with mechanical and passenger emergencies according to standards.
• Responded quickly and efficiently to passenger requests or complaints while on board aircrafts.
• Assisted passengers with special needs or disabilities during their travel experience.
• Helping passengers load and unload luggage from the overhead lockers.
• Dealing with high-net-worth individuals in a professional and mature manner
• Contributing to a customer's in-flight experience.
• Circulating and collecting customs and immigration documents from passengers.
• Assessing staff performance and providing coaching and guidance to maximize efficiency.
• At the end of a journey, complete a flight report, recording any incidents.
• Promoting the sale of duty-free products.
• Recruiting and training personnel, and allocating responsibilities and office space.

• Greeted, registered and assigned rooms to hotel or motel guests.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Managed the hotel's reservation system, including taking reservations over the phone or online.
• Issued room keys and escort instructions to bellhops.

• Worked to address all guests' concerns in a timely and effective manner.

• Worked to understand the needs of each guest.

Provided guests and potential guests with up-to-date information about hotel and promotional offerings.

Effectively sold rooms to walk-in customers.

• Responded to guest complaints in a professional and effective manner.

Processed payments, and informed hotel staff of room status and availability.

• Checked guests in and out of hotel, processed payments, and answered any questions or concerns they had.