PRADNYA SHINDE

• Delivered exceptional passenger service, anticipating needs, and ensuring comfort and satisfaction.
• Assisted passengers with special needs, and provided personalized care while maintaining safety standards.
• Collaborated with the crew to ensure efficient inflight operations and compliance with safety protocols.
• Maintained cabin hygiene and presentation, including seating, lavatories, and galleys.
• Educated passengers on inflight amenities, and managed inventory checks to ensure smooth service.
• Trained and prepared for emergencies, including first aid, evacuation, and safety equipment handling.

• Managed end-to-end HR operations, including recruitment, onboarding, employee processing, and retention strategies.
• Partnered with global teams to streamline HR administration and full-cycle recruitment processes.
• Sourced, screened, and hired candidates using online portals and structured interviews.
• Developed and executed recruitment strategies to improve candidate quality and onboarding efficiency.
• Conducted employee training, compliance programs, and managed employee relations for improved morale.

• Greeted passengers and assisted with boarding, seating, and disembarkation, ensuring exceptional customer service.
• Provided personalized support to elderly, disabled, and special-needs passengers.
• Served meals, refreshments, and duty-free products while achieving sales targets.
• Ensured safety compliance by checking emergency equipment, demonstrating procedures, and administering first aid.
• Managed inflight entertainment, addressed passenger queries, and resolved issues efficiently.
• Produced post-flight reports and collaborated with the crew for smooth inflight operations.
• Responded promptly to emergencies, maintaining passenger safety, and adhering to airline protocols.

Key Skills: Customer Service.|Safety Compliance.| Multitasking |Problem Solving.| Sales | Communication

• I greeted passengers, checked tickets, and escorted them to their seats, ensuring a smooth boarding experience.
• Prepared and served meals, beverages, and duty-free products, while maintaining high customer service standards.
• Demonstrated emergency equipment, and provided clear safety instructions to passengers.
• Monitored and secured the cabin, ensuring compliance with aviation safety regulations.
• Assisted passengers and crew during emergencies, providing first aid and support when needed.
• Offered special assistance to passengers with children, the elderly, or disabilities, ensuring comfort and safety.
• Prepared and submitted analytical reports on flight incidents for operational review and improvement.

Key Skills: Customer Service.|Safety Compliance.|Emergency Response.|Passenger assistance.|Cabin Management.| Reporting