SHAMOEL SURA
Mumbai,India
Summary
Dedicated professional with exceptional communication skills and strong ability to manage and resolve conflicts calmly. Proven track record in delivering high-quality customer service and ensuring passenger safety. Eager to contribute to positive and seamless travel experience in Cabin Crew role.
Overview
18
18
years of professional experience
15
15
years of post-secondary education
Work history
Senior Cabin Crew / Inflight Supervisor
Star Air
Hyderabad, India
12.2024 - 12.2025
- Operating flights as Senior Cabin Crew on Embraer 175 aircraft
- Leading and supervising cabin crew to ensure safe, efficient, and compliant operations
- Responsible for overall cabin safety, security, and inflight service delivery
- Conducting pre-flight briefings, safety checks, and cabin readiness inspections
- Ensuring adherence to company SOPs, emergency procedures, and ICAO-aligned standards
- Coordinating with flight deck crew and managing passenger escalations and service recovery
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Sales Operations Manager (Arts, Crafts & Children’s Paints)
AB Technologies
Mumbai
06.2020 - 07.2024
- Managed end-to-end operations, manufacturing, packaging, and distribution
- Coordinated with vendors, production units, and logistics partners
- Ensured quality control, timely dispatch, and customer fulfillment
Cabin Crew
Vistara Airlines
Delhi / Mumbai
07.2018 - 03.2020
- Operated domestic and international flights on A320, B737, and B787
- Ensured compliance with safety, security, and regulatory procedures
- Delivered consistent inflight service aligned with full-service airline standards
Sales & Operations Manager – Paints
AB Technologies
Mumbai
09.2016 - 06.2018
- Managed sales operations, customer relationships, and logistics workflows
- Managed end-to-end operations, manufacturing, packaging, and distribution
- Coordinated with vendors, production units, and logistics partners
- Ensured quality control, timely dispatch, and customer fulfillment
Cabin Crew
Jet Airways
Mumbai
11.2015 - 08.2016
- Operated domestic and international flights
- Trained on Boeing 737-700 / 800 / 900
- Ensured passenger safety, security, and inflight service excellence
Cabin Crew
Air India
Delhi
07.2011 - 07.2014
- Operated long-haul international flights
- Trained on Boeing 777 and Boeing 787
- Maintained high standards of cabin safety and customer service
Customer Services Assistant
Livewel Aviation Services (Continental Airlines)
Mumbai
01.2009 - 04.2011
- Training Program in Airport Ground Services – Livewel Aviation Training Academy, Mumbai Jan 2009-Mar2009
- Passenger check-in, boarding, baggage handling, and weight & balance support
- Ramp operations, FOD checks, and aircraft handling
Operations Executive – International Reservations
Raj Travelworld
Mumbai
08.2007 - 12.2008
- International reservations, visa assistance, and customer support
Education
Higher Secondary Certificate - Commerce
H.R. College of Commerce
Mumbai 01.2003 - 01.2005
Indian Certificate of Secondary Education - undefined
Arya Vidya Mandir School
Mumbai 01.1990 - 01.2003
Skills
- Cabin Safety & Emergency Procedures
- Inflight Service Excellence
- Crew Resource Management (CRM)
- Multicultural Passenger Handling
- Conflict Resolution & Service Recovery
- Safety, Security & SOP Compliance
- ICAO-Aligned Standards
- Customer services excellence
- Leadership competence
- Constructive criticism
- Problem analysis
Languages
English
Fluent
Hindi
Fluent
Gujarati
Native
Custom Section
- USA
- UK
- Kenya
- South Africa
- South-East Asia (Hong Kong, Singapore, Bangkok)
- Middle East ( Oman)
Timeline
Senior Cabin Crew / Inflight Supervisor
Star Air
12.2024 - 12.2025
Sales Operations Manager (Arts, Crafts & Children’s Paints)
AB Technologies
06.2020 - 07.2024
Cabin Crew
Vistara Airlines
07.2018 - 03.2020
Sales & Operations Manager – Paints
AB Technologies
09.2016 - 06.2018
Cabin Crew
Jet Airways
11.2015 - 08.2016
Cabin Crew
Air India
07.2011 - 07.2014
Customer Services Assistant
Livewel Aviation Services (Continental Airlines)
01.2009 - 04.2011
Operations Executive – International Reservations
Raj Travelworld
08.2007 - 12.2008
Higher Secondary Certificate - Commerce
H.R. College of Commerce
01.2003 - 01.2005
Indian Certificate of Secondary Education - undefined
Arya Vidya Mandir School
01.1990 - 01.2003