SNEHAL MALI
Ahmedabad
Summary
Senior Cabin Attendant with 3+ years of inflight experience delivering high standards of aviation safety, emergency handling, premium passenger service, and crew coordination. Proven ability to perform in high-pressure, multicultural environments, supported by a strong background in luxury hospitality, customer relations, and regulatory compliance.
Overview
8
8
years of professional experience
Work History
Senior Cabin Attendant
InterGlobe Aviation Limited (IndiGo)
Ahmedabad
04.2022 - Current
- Ensured compliance with aviation safety regulations, emergency procedures, and SOPs
- Delivered consistent, high-quality inflight passenger service
- Conducted pre-flight safety checks and inflight cabin monitoring
- Handled medical situations, resolved passenger conflicts, and addressed service disruptions to ensure passenger safety
- Guided junior crew, upholding grooming and service standards to foster team cohesion
Community Moderator
Amazon Development Centre
Pune
09.2020 - 04.2022
- Enforced global community and safety policies with high accuracy and attention to detail.
- Demonstrated strong decision-making and analytical judgment to resolve issues efficiently under tight deadlines.
- Maintained confidentiality and upheld data privacy standards effectively.
- Managed emotionally sensitive content with professionalism and resilience.
- Collaborated with QA, policy, and operations teams to enhance quality.
Sales Executive - Wedding Specialist
JW Marriott
Pune
09.2019 - 07.2020
- Delivered luxury guest experiences for high-profile clientele, enhancing overall satisfaction and comfort.
- Conducted consultations to customize premium event solutions, surpassing client expectations.
- Coordinated with culinary, banquets, housekeeping, and AV teams to execute flawless events.
- Managed negotiations and contracts to secure optimal terms for all events.
Sales Executive
Marigold Banquets N Conventions
Pune
05.2019 - 09.2019
- Managed corporate, MICE, and large-scale event sales
- Prepared comprehensive proposals, contracts, and event specifications
- Coordinated cross-functional teams to ensure seamless delivery
- Maintained professional client relationships and revenue targets
Guest Relations Executive
Blue Water Multicuisine Restaurant & Banquets
Pune
05.2018 - 05.2019
- Delivered personalized guest service in high-volume hospitality environments, enhancing guest satisfaction.
- Resolved complaints and managed service recovery, restoring guest confidence and loyalty.
- Ensured adherence to cultural etiquette and luxury service standards.
- Coordinated operations during peak service hours, ensuring seamless guest experiences.
Education
Diploma in Aviation, Hospitality & Travel Management -
Diploma in Computer Engineering -
Higher Secondary Certificate (HSC) -
Skills
- Cabin Safety & Emergency Procedures
- Passenger Safety Briefings
- First Aid
- Inflight Service (Premium & Economy)
- Crew Coordination & Leadership
- Conflict Resolution
- SOP & Regulatory Compliance
- Crisis & Irregular Operations
- Grooming & Brand Representation
- Cultural Sensitivity
- Stress & Time Management
Accomplishments
Multiple 6E Claps from cross-functional teams
Additional Skills
Certified Swimmer (Airline Requirement), Crisis Handling, Luxury Service Etiquette, English | Hindi | Marathi (Fluent)
Core Cabin Crew Skills
- Cabin Safety & Emergency Procedures
- Passenger Safety Briefings
- First Aid
- Inflight Service (Premium & Economy)
- Crew Coordination & Leadership
- Conflict Resolution
- SOP & Regulatory Compliance
- Crisis & Irregular Operations
- Grooming & Brand Representation
- Cultural Sensitivity
- Stress & Time Management
Timeline
Senior Cabin Attendant
InterGlobe Aviation Limited (IndiGo)
04.2022 - Current
Community Moderator
Amazon Development Centre
09.2020 - 04.2022
Sales Executive - Wedding Specialist
JW Marriott
09.2019 - 07.2020
Sales Executive
Marigold Banquets N Conventions
05.2019 - 09.2019
Guest Relations Executive
Blue Water Multicuisine Restaurant & Banquets
05.2018 - 05.2019