Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Shagufa Gazi

Shagufa Gazi

Kolkata, West Bengal

Summary

Warm and attentive cabin crew member with 3+ years of experience on A320/321 aircraft and over 1,200 hours of safe flying. Known for calm professionalism, cultural sensitivity, and genuine care for passengers from all backgrounds. Now looking to bring the same kindness, discipline, and high standards to a leading international airline.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Cabin Attendant

Indigo
Kolkata
06.2023 - Current
  • Ensured passenger safety by conducting pre-flight safety checks and briefings.
  • Maintained airline grooming standards with consistency, representing the brand with pride and professionalism in uniform at all times.
  • Distributed meals and beverages according to special requests or dietary restrictions of passengers.
  • Operated over 100 flights per month across international and domestic routes on A320 and A321 fleets.
  • Provided support in case of medical emergencies on board aircraft.
  • Responded promptly to passenger complaints or requests for assistance during flight operations.
  • Ensured safety regulations were followed by passengers and crew members during flight.
  • Greeted passengers as they boarded the aircraft and provided assistance throughout the flight.
  • Controlled door access, opening and closing on time and maintaining safety.
  • Assisted passengers with reduced mobility, with utmost care.
  • Carried the airline's identity with honour and pride, reflecting its values through appearance, language, and service behaviour.

Education

High School Diploma -

St.Johns Diocesan Girls Higher Secondary School
Kolkata,India
03-2021

Skills

  • Cabin and passenger safety (SEP, DGCA SEP recurrent 2025 passed "Excellent")
  • First-aid/CPR certified, valid to 2026
  • Cross-cultural communication
  • Emergency evacuation (live-sim A320/A321 slide drill, August 2025)
  • Firefighting and smoke drill experience in wet drill simulations and real-time scenarios
  • Adaptability and flexibility
  • Experience handling turbulence, diversions, and disruptive passengers calmly and by protocol
  • Comfortable with cultural sensitivity and service personalization for global clientele
  • Ensured smooth turnaround processes, meeting on-time performance goals

Certification

  • Swimming proficiency: 50 meters unaided, confident in deep water, and trained in basic water survival skills

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Personal Information

  • Height: 160 cm
  • Arm reach: 213 cm

Timeline

Senior Cabin Attendant

Indigo
06.2023 - Current

High School Diploma -

St.Johns Diocesan Girls Higher Secondary School

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Shagufa Gazi