Gurmeet Singh Arora
Mumbai
Summary
I wish to work in a challenging environment where, I can work for benefit of both the organization and me
Overview
10
10
years of professional experience
Work History
Senior Team Leader
AU Small Finance Bank
Navi Mumbai
11.2023 - Current
- Directed Team Leaders and Motivated team members to consistently achieve or exceed performance expectations.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Coached team and team leaders for success by using corrective action processes.
- Led regular team meetings to communicate current business trends and relevant updates.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
Phone Banking Officer
ADFC Pvt Ltd
05.2014 - 05.2016
- Exceptional ability to know all bank programs and present the right programs to each customer Able to utilize computer productivity software Excels as a team player Dedicated to creating repeat banking customers Strong communication skills in person and over the phone Able to work any station in a bank and still provide excellent service Assisted in developing several successful online marketing campaigns that increased revenue.(promotion/net banking) Assisted customers who came into the bank in setting up new accounts and resolving issues on current/saving accounts and liabilities/assets Responsible for handling incoming calls with a variety of customer types
- Regularly met or exceed monthly quota for starting new accounts
Senior Manager - Cluster manager
Kotak Mahindra Bank Ltd
- Manage a Team of VRM-Team Leaders
- Recruitment of RMs and ensuring On-the-Job learning post completion of Classroom training
- Allocate a set of customers to each RM
- Ensuring effective management of customer base assigned by the bank
- Ensuring Customer Life Cycle is followed while RMs approach managed customers
- Ensuring that the Team Leaders monitor calls done by RMs by live Call, Barging, Call Listening, and providing feedback constantly thereby improving quality of calls
- Monitor required run rate of Successful Customer Contacts, Active Time and Average Call Handling Time
- Ensuring managed customers are active on Digital platforms of the bank, Profiled well and Cross-sold need-based products
- Ensuring that the Team Leaders achieve their Daily, Weekly and monthly Targets.
Senior Manager - Team Leader
Kotak Mahindra Bank Ltd
- Handling team of 15 VRMs
- Supporting them to Service the clients & Guiding for Service to sales
- Driving General insurance, Life Insurance, Credit cards & Assets at team level
- Motivating the VRMS to achieve their Month on Month SOP targets
- Providing Training to VRMs about the products, Process & certifications (NISM & IRDA)
Deputy Manager - Virtual Relationship
Kotak Mahindra Bank Ltd
- Providing financial planning and investment advice and Ensuring highest level of service to mapped portfolio
- Training and assisting team members in providing best advice and alternatives to clients via bank’s various digital platforms
- Working in collaboration with different departments, across various branches pan India to fulfil customer needs and requirements
- Constantly looking for opportunities and ensuring to increase customers relationship value
- Making sure to meet sales quality parameters and achieving 90 % + quality score on every customer interaction
- Achieving Business targets in terms of cross selling, upgrading and enhancing the high net worth relationships.
Assistant Manager – Virtual relationship
HDFC Bank
- Client-focused relationship manager, dedicated to exceeding Client expectations, maintaining strong, fruitful working relationships with customers to gain their trust and respect, offering these core strengths: Create and support client retention strategies for existing Customer base and for new customers
- To invite them in premium banking Strengthened working relationships with clients, utilizing Excellent communication techniques
- To resolve their queries on time & try to pitched for relevant product to park for my targets as per customer's requirement Customer care skills – Solutions oriented and results driven Attitude
- Strive for success and growth
- Proficient in Microsoft Word, Excel, PowerPoint, Microsoft Project and SharePoint
- Addressed client needs and built financial plans while striving to Outperform and exceed prior profitability and revenues.
Education
T.Y.BAF, First Class -
Guru Nanak Khalsa College
01.2013
H.S.C, First Class -
Guru Nanak Khalsa College
01.2010
S.S.C, First Class -
Guru Nanak High School
01.2008
Skills
- Strategic Planning
- Change leadership
- Team Development
- Mentoring
- Complaint resolution
- Quality Improvement
- Sales expertise
Accomplishments
- Scored 90/100 in Book Keeping and Accounts in HSC Board exam.
Key Result Areas
- Target oriented and Timely.
- Effective communication skills.
- Consistent Performer.
- Organizational and Management skills.
- Mutual Fund certified
- IRDA certified
Personal Information
- Date of Birth: 06/29/92
- Gender: Male
Languages
- English
- Hindi
- Marathi
- Punjabi
Disclaimer
I hereby declare that the particulars furnished above are true to best of my knowledge and belief. If given an opportunity, I shall discharge my duties to the entire satisfaction of my superiors. I shall produce my original testimonials at the time of personal interview.
Timeline
Senior Team Leader
AU Small Finance Bank
11.2023 - Current
Phone Banking Officer
ADFC Pvt Ltd
05.2014 - 05.2016
Senior Manager - Cluster manager
Kotak Mahindra Bank Ltd
Senior Manager - Team Leader
Kotak Mahindra Bank Ltd
Deputy Manager - Virtual Relationship
Kotak Mahindra Bank Ltd
Assistant Manager – Virtual relationship
HDFC Bank
T.Y.BAF, First Class -
Guru Nanak Khalsa College
H.S.C, First Class -
Guru Nanak Khalsa College
S.S.C, First Class -
Guru Nanak High School
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