Summary
Overview
Work History
Education
Skills
Awards
Timeline

Gurpreet Arora

Business Development Manager
New Delhi

Summary

A sales enthusiast having 4+ years of work experience in domains of IT, EdTech, Banking and Stock market in both B2B and B2C segments. Tenacious manager with strategic and analytical approach to solving problems, bringing In customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

5
5
years of professional experience

Work History

Manager - Program Expert

upGrad Education
04.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Aggressively pursued competitive accounts by differentiating company from
    competitors.
  • Coached counselors in successful selling methods and encouraged cross selling to drive revenue.
  • Reorganized and optimized leads management by implementing Leadsquared CRM solution.
  • Held Daily meetings with Admission Counselors to identify techniques to
    overcome sales obstacles.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement. Prepared a variety of different written communications, reports and documents to ensure smooth operations

Admissions Counselor

upGrad Education
07.2021 - 03.2022
  • Reviewed admissions applications and evaluated student credentials.
  • Taking counseling sessions with the learners to understand the motivation and eligibility.
  • Met firm deadlines while applying result-driven and goal-oriented methodology to Sales initiatives.
  • Advised students individually and in groups on academic programs for individual interests

Assistant Manager - International Sales

Kalkine Solutions
03.2021 - 07.2021
  • Showcased product features and benefits to drive sales under B2B and B2C segments.
  • Maintaining a live excel tracker w.r.t the market and getting new customers on board.
  • Tracking & managing services after sale.
  • Taking counseling sessions of subscribed customers to upsell the product.

Process Associate

Genpact
12.2018 - 11.2020
  • Revenue generation through new & existing clients.
  • Handling Bank accounts for Amazon, Gap and Lowe's.
  • Monitoring & executing new strategies for business growth.
  • Creating Reports to analyze customer's data and detect pattern for making comparisons.

Senior Customer Care Executive

Soft Teck Geek
06.2017 - 10.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Building relationship with new clients.
  • Makes sales presentations and maintain advanced
    knowledge of products and services.

Education

Bachelor of Computer Applications -

Arunachal University
04.2016

Class 12th -

DCMS
04.2013

Skills

  • Customer Relationship Management
  • B2B Sales
  • Direct Sales
  • Leadership and Teamwork
  • Leadsquared - CRM
  • Employee Coaching and Motivation

Awards

- CEO award for overachieving the target in JFM quarter.   -upGrad

- A.S.P.I.R.E award.  -upGrad

Timeline

Manager - Program Expert - upGrad Education
04.2022 - Current
Admissions Counselor - upGrad Education
07.2021 - 03.2022
Assistant Manager - International Sales - Kalkine Solutions
03.2021 - 07.2021
Process Associate - Genpact
12.2018 - 11.2020
Senior Customer Care Executive - Soft Teck Geek
06.2017 - 10.2018
Arunachal University - Bachelor of Computer Applications,
DCMS - Class 12th,

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Gurpreet AroraBusiness Development Manager