Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Extracurricular Activities
Timeline
Generic

Gurpreet Kaur

New Delhi

Summary

To continue my career with an organization that will utilize my experience & Administrative skills to benefit mutual growth and success Environment to build a career with a leading corporate that offers professional growth while being resourceful, innovative, and flexible. Willing to work as a key player challenging creative profile Capabilities in providing customer support and structuring customized solutions to meet me specific needs of customers and the company Have the ability to complete the task within the given time

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Process Advisor

Barclays
09.2022 - 12.2022
  • Assisted UK-based customers with Barclays Partner Finance accounts, resolving finance-related issues and challenges.
  • Provided empathetic support to customers facing difficulties in repaying loans or debt, offering tailored solutions.
  • Monitored and reviewed team member calls, delivering detailed feedback to help colleagues during their embed phase.
  • Supported back-office operations as required to meet business needs.
  • Trained and mentored new hires, guiding them through their embed phase and addressing any queries.
  • Conducted training and coaching sessions for team members, focusing on Barclays Partner Finance processes.
  • Consistently met individual and team targets, contributing to overall team success by maintaining performance goals.

Transaction Processing Analyst - Vendor Support

Accenture
04.2019 - 07.2022
  • Created and managed purchase orders to ensure timely procurement of goods and services.
  • Liaised with clients and vendors to handle invoicing statements, ensuring accuracy and compliance.
  • Identified and resolved procurement issues, analyzing data and providing effective solutions to streamline operations.
  • Prepared and analyzed purchasing reports, tracking expenditures and identifying cost-saving opportunities.

Senior Executive

lenergizer
06.2017 - 03.2019
  • Offered personalized travel recommendations based on customer preferences, budget, and travel requirements, enhancing customer satisfaction.
  • Handled high call volumes efficiently, ensuring timely and effective service to both individual and business clients.
  • Processed payments and issued invoices for flight and hotel bookings, ensuring accuracy and compliance with company policies.
  • Assisted customers with loyalty programs and promotional offers, providing information on how to redeem rewards and access exclusive deals.
  • Managed last-minute booking changes, ensuring smooth travel experiences by quickly resolving flight or hotel-related issues.
  • Proactively communicated with customers, sending booking confirmations, itinerary updates, and travel reminders to ensure a seamless journey.

Education

Bachelors of Arts and Programme -

Mata Sundri College, University Of Delhi

INTERMEDIATE -

Salwan Public School

HIGH SCHOOL -

Salwan Public School

Skills

  • Problem Solving
  • Decision Making
  • Process Improvement
  • Attention to Detail
  • Adaptability and Flexibility
  • Multitasking
  • Analytical Thinking
  • Collaboration and Team Leadership
  • Performance Monitoring
  • Goal Setting and Achievement
  • Client-Focused Solutions
  • Task Prioritization

Certification

Customer Relationship Management MS-Excel MS-Word Business Process Delivery and Management Skills Time Management High Degree Of Commitment To The Organization With Good Integrity QC & Escalation Management

Languages

English, Hindi

Hobbies and Interests

Travelling & Listening Music

Extracurricular Activities

Participated in college cultural fest National Player in VolleyBall

Timeline

Senior Process Advisor

Barclays
09.2022 - 12.2022

Transaction Processing Analyst - Vendor Support

Accenture
04.2019 - 07.2022

Senior Executive

lenergizer
06.2017 - 03.2019

Bachelors of Arts and Programme -

Mata Sundri College, University Of Delhi

INTERMEDIATE -

Salwan Public School

HIGH SCHOOL -

Salwan Public School

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