Ujjwal Rana
Senior Process Advisor
New Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Senior Process Advisor
Barclays Global Service Centre
10.2021 - Current
- Responsible for managing UK account holders about their Loans and current accounts
- Analyzing account holder's requirements, helping them with financial difficulties.
- Consistent performance throughout time, internally rewarded for exceptional performance in first quarter of 2023
- Got opportunity to assist new joiners, and helped them to gain knowledge (for one month)
- Supported Business Recoveries for 9 months.
- Possess excellent communication skills
- Flexible to work in any environment as required.
- Led cross-functional teams in the execution of continuous improvement initiatives, resulting in higher levels of customer satisfaction
Customer Care Executive
Majorel India Private Limited
05.2021 - 10.2021
- Was working in process of Booking.com, which used to deal with issues related to customer's booking
- After 3 months of joining got opportunity to support new batch for training and helped them to grasp things quickly
- Maintaining clear understanding of client's needs.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
MBA - Digital Finance
08.2022 - Current
B.COM - Commerce, India
08.2018 - 12.2021
High School Diploma -
04.2016 - 06.2017
Skills
Proficient in MS Word and PowerPoint
Sufficient knowledge of MS Excel as well
Proficient in English (speaking and writing)
Learning SAS and SQL
Cricket
I play some local tournaments for my love towards Cricket
Timeline
OP Jindal - MBA, Digital Finance
08.2022 - Current
Senior Process Advisor - Barclays Global Service Centre
10.2021 - Current
Customer Care Executive - Majorel India Private Limited
05.2021 - 10.2021
Delhi University - B.COM, Commerce, India
08.2018 - 12.2021
Banasthali Public School - High School Diploma,
04.2016 - 06.2017