Gurpreet Singh
Baramula
Summary
Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise. Experienced Support Engineer familiar with user support and root cause analysis. Advanced knowledge of operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
8
8
years of professional experience
Work History
Senior IT Support Engineer
People Central
10.2019 - 03.2024
- Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
- Spearheaded the development of an effective disaster recovery plan that protected vital data during unforeseen events such as power outages or natural disasters.
- Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.
- Conducted thorough root cause analyses following incidents, leading to improved preventative measures and reduced recurrence rates.
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Connected to computer of client using remote link to install programs and applications.
Network Engineer
Everest Infra Ventures
09.2018 - 09.2019
- Spearheaded the end-to-end management of LAN, WAN, network segments, and internet systems across the organization
- Enhanced network performance and uptime through diligent maintenance and troubleshooting of hardware and software
- Fortified network security by implementing robust measures to safeguard data, applications, and infrastructure
- Conducted scheduled maintenance and resolved complex routing and switching issues to ensure seamless network operations
- Oversaw the deployment and optimization of wired and wireless networks, ensuring peak performance and operational efficiency.
Network Engineer
NEPTUNE ENTERPRISE PRIVATE LIMITED
12.2015 - 08.2018
- Enhanced network efficiency by 40% through strategic implementation of routing protocols such as RIP, PIM, and EIGRP
- Spearheaded the design, configuration, and deployment of critical network devices, including routers, switches, and VPNs, to bolster user support
- Identified and mitigated over 20 network vulnerabilities by conducting rigorous security assessments and monitoring for emerging threats
- Directed the seamless installation and commissioning of advanced communications equipment
- Maintained optimal network performance by installing, monitoring, and updating essential equipment, including switches, routers, and access points.
Education
B.TECH - Computer Engineering
Bhai Maha Singh College of Engineering
Skills
- Ethernet
- Network Switches
- Network Protocol
- Network Troubleshooting
- Communications
- Installation
- Technical Support
- Desktop Support
- Wireless Networks
- Manual Testing
- Remote Support
- Operating System Support
- Data Backup and Recovery
- Training and mentoring
Languages
English
Punjabi
Kashmiri
Urdu
Personal Information
Nationality: Indian
Hobbies and Interests
- Hiking
- Travelling
Timeline
Senior IT Support Engineer
People Central
10.2019 - 03.2024
Network Engineer
Everest Infra Ventures
09.2018 - 09.2019
Network Engineer
NEPTUNE ENTERPRISE PRIVATE LIMITED
12.2015 - 08.2018
B.TECH - Computer Engineering
Bhai Maha Singh College of Engineering