Ishudeep Sandhu
Mohali
Summary
Versatile Professional with proven expertise in counseling, program coordination, and client support. Skilled in guiding individuals to achieve their goals through advocacy, mediation, and preventative education. Experienced in providing tailored solutions, including student counseling and visa application processes, ensuring seamless documentation and follow-ups.
Strong Communicator and Problem Solver adept at managing client relationships, streamlining processes, and delivering exceptional results. Committed to fostering growth, efficiency, and well-being in dynamic, people-focused environments.
Overview
7
7
years of professional experience
Work History
Application Officer / Visa Counselor
Charms Education and Immigration Pvt
12.2020 - 01.2022
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Shared information about educational or occupational requirements of different visas.
- Enhanced client understanding of visa requirements with clear explanations and step-by-step instructions.
- Organized educational workshops about different types of visas available, empowering prospective applicants with critical decision-making information.
- Conducted thorough document reviews to ensure accurate preparation of visa applications, reducing rejection rates.
- Managed financial expenses of the branch & generated monthly reports.
Senior Counselor
World Empire Educational Services
04.2019 - 10.2019
- Handled the telephonic queries, and counseled the candidates regarding study Visa & tourist-visa for Europe, Australia, Singapore, UK & Canada according to their profiles.
- Helped in the documentation related to tourist Visa filling.
- Took care of the file submission in the embassy which includes: file submission date in VFS , regular update to the applicants regarding the file requirements
- Handled staff, and provided training to juniors.
Educational Counselor and Application Officer
Indo European Educational Services Pvt. Ltd
04.2018 - 03.2019
- Guided students for the student visas in countries: Latvia, Lithuania, Germany, Denmark, Poland, Sweden.
- Handled all the telephonic queries related to study Visa and also updated all the details related to the student in CRM software, and performed follow up regularly as per conversation with the students.
- Handled the telephonic queries related to the enrolled students, updated them timely regarding their documents, interviews with Universities and Embassy.
Senior Counselor
World Empire Educational Services
11.2017 - 03.2018
- Counseled the students regarding study Visa for Europe & Canada according to their profiles. Informed them regarding the city, college, fee structure and other embassy requirements for Study Visa.
- Handled the telephonic queries related to tourist Visa and study Visa for Europe & Canada.
- Helped in the documentation related to tourist Visa filling for Europe
Education Counselor
Europe Study Centre
02.2017 - 10.2017
- Analyzed student data to assess counseling program effectiveness and make improvements.
- Provided counseling program services to students.
- Received incoming calls and messages and addressed queries from students.
- Counseled the students regarding the countries based on their eligibility, in Europe.
- While working here I dealt with student visas in countries: Latvia, Lithuania, Germany, Denmark, Sweden.companies
Counselor and Assistant Branch Manager
Skypower Consultants
12.2015 - 01.2017
- Handled the queries related to work permits for Gulf Countries like Qatar, Kuwait, Dubai.
- Counseled the candidates regarding the company, salary, and other perks provided by the company.
- Took care of all the staff members and their concerns .
- Handled all the mails related to requirements by hiring companies and arranged interviews of candidates with the concerned delicates.
Customer Care Executive
TATA Business Support Services
01.2015 - 08.2015
- Drove sales by educating customers about products and services.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Master of Computer Applications -
IGNOU
UNABachelor of Computer Applications - Computer And Information Sciences
Govt. College
UNA05.2014
Skills
- Client Services & Counseling: Visa counseling, account management, information verification
- Administrative Expertise: Work coordination, staff education & training, data entry, documentation management
- Technical Proficiency: MS Office Suite (Word, Excel, PowerPoint), Google Docs/Sheets, budgeting & finance, reporting tools
- Communication Skills: Professional telephone demeanor, strong verbal and written communication
- Organizational Efficiency: Task prioritization, workflow management, work coordination, attention to detail
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Punjabi
Bilingual or Proficient (C2)
Strengths
- Punctual.
- Adaptability to changes.
- Quick learner
- Honest and dedicated to work.
- Friendly and engaging personality.
Declaration
I hereby declare that the particulars of information and facts stated above are true and complete to the best of my knowledge and belief.
Timeline
Application Officer / Visa Counselor
Charms Education and Immigration Pvt
12.2020 - 01.2022
Senior Counselor
World Empire Educational Services
04.2019 - 10.2019
Educational Counselor and Application Officer
Indo European Educational Services Pvt. Ltd
04.2018 - 03.2019
Senior Counselor
World Empire Educational Services
11.2017 - 03.2018
Education Counselor
Europe Study Centre
02.2017 - 10.2017
Counselor and Assistant Branch Manager
Skypower Consultants
12.2015 - 01.2017
Customer Care Executive
TATA Business Support Services
01.2015 - 08.2015
Master of Computer Applications -
IGNOU
Bachelor of Computer Applications - Computer And Information Sciences
Govt. College
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