Gurpreet Singh
Shahdara
Summary
Results-driven Operations Executive with hands-on experience in e-commerce operations. Enhanced operational efficiency by managing marketplace operations, returns, claims, dispatch coordination, and business reporting through strong analytical skills and process optimization. Emphasizes adaptability, a strong work ethic, and interpersonal skills to tackle new challenges and deliver value.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Ecommerce executive
Gurpreet Singh
05.2023 - Current
- Coordinated with suppliers to ensure timely delivery of goods.
- Monitored inventory levels and restocked merchandise when necessary.
- Assisted in inventory management and order fulfillment processes.
- Processed order cancellations promptly to address customer needs. based on customer requests or inventory or delivery problems.
- Coordinated customer service inquiries to ensure timely responses.
- Delivered e-mail confirmation of completed transactions and shipment.
Operations Executive
Luxurykase
05.2023 - Current
- Oversee daily e-commerce operations across multiple online marketplaces.
- Managed product returns by inspecting package conditions and verifying return authenticity to ensure compliance with return policies.
- Manage product returns by inspecting package conditions and verifying return authenticity.
- Process marketplace claims while ensuring adherence to platform policies and timelines.
- Review Proof of Delivery (POD) documents and record remarks for tampered or damaged packages to support claim submissions.
- Handle customer inquiries through chat support and provide effective issue resolution.
- Prepared operational reports and maintained business records in Microsoft Excel to streamline data accessibility for decision-making.
- Analyzed operational data to identify workflow inefficiencies and inform strategic business decisions.
Education
Bachelor of Commerce - Pursuing
School of Open Learning, University of Delhi
Delhi, Delhi 05.2023 - 07.2026
Class XII -
CBSE
Class X -
CBSE
Skills
- E-commerce Operations Management
- E-commerce operations
- E-commerce merchandising
- Order fulfillment
- Returns & Claims Management
- Marketplace Support
- Customer Relationship Management
- Order dispatching
- POD verification
- Inventory management
- Data reporting
- Report Generation
- Microsoft Excel
- VLOOKUP
- XLOOKUP
- Pivot Tables
- Spreadsheet Preparation
- Problem solving
- Team collaboration
Languages
- English
- Hindi
- Punjabi
Personal Information
- Father's Name: Mr. Gurvinder Singh
- Date of Birth: 01/21/05
- Marital Status: Single
Languages
Hindi, Punjabi
First Language
English
Upper Intermediate
B2
Timeline
Ecommerce executive
Gurpreet Singh
05.2023 - Current
Bachelor of Commerce - Pursuing
School of Open Learning, University of Delhi
05.2023 - 07.2026
Operations Executive
Luxurykase
05.2023 - Current
Class XII -
CBSE
Class X -
CBSE