GURPREET SINGH
Marketing & Operations
Mohali
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Assistant Manager - Operations
Fitelo
07.2022 - Current
- Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance.
- Handled escalated customer complaints effectively by resolving issues while maintaining strong client relationships throughout the process.
- Oversaw facility maintenance tasks to ensure a safe, clean, and well-functioning workplace for employees and customers alike.
- Boosted profitability with strategic planning, budgeting, and expense control measures.
Relationship Manager
Club Mahindra
11.2021 - 04.2022
- Generated new business and referral clients in partnership with financial advisors and branch team
- To keep abreast with organization's products & services
- Identifying potential customers & new business opportunities
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Assistant Sales Manager
Jshine Souk Pvt. Ltd
05.2021 - 11.2021
- Inside sales, generating new clients via tele calling & attend meetings
- Selling investment schemes to customers and maintaining their payments
- Developed sales strategy based on research of consumer buying trends and market conditions
- Proved successful working within tight deadlines and fast-paced atmosphere.
Business Development Manager
Friendz Foods
10.2018 - 04.2021
- Identified procedure or process changes required to improve performance and productivity
- Prepared annual budgets with controls to prevent overages
- Reviewed operations reports to understand numbers and trends
- Monitored, managed and optimized advertising campaigns using Google, Facebook and Instagram to cultivate brand awareness and drive website traffic.
Operations Manager
Wah Ji Wah
09.2016 - 08.2018
- Making ground visits with vendor, managing vendors orders, payments & negotiation
- Maintaining client relationship and dealing with B2B and B2C clients
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Education
MBA: HR Marketing -
05.2015 - 05.2017
GPA: 77
B.Tech: C.S.E - undefined
05.2010 - 05.2014
GPA: 70
12th Standard - undefined
04.2009 - 05.2010
GPA: 62
10th Standard - undefined
04.2007 - 05.2008
GPA: 72
Skills
Operational planning
Customer Satisfaction & Relationships
Supply Chain Management
Strategic planning
Asset Management
Quality Assurance
Marketing Strategies
Timeline
Assistant Manager - Operations - Fitelo
07.2022 - Current
Relationship Manager - Club Mahindra
11.2021 - 04.2022
Assistant Sales Manager - Jshine Souk Pvt. Ltd
05.2021 - 11.2021
Business Development Manager - Friendz Foods
10.2018 - 04.2021
Operations Manager - Wah Ji Wah
09.2016 - 08.2018
Chandigarh Group of Colleges (CGC) - MBA: HR Marketing,
05.2015 - 05.2017
SSIET - Derabassi - B.Tech: C.S.E,
05.2010 - 05.2014
Dayanand Model School - Jalandhar - 12th Standard,
04.2009 - 05.2010
Army Public School - Jalandhar Cantt - 10th Standard,
04.2007 - 05.2008