Gurprit Singh
Nandini Elegance 4, MLA Layout, Bangalore
Summary
Dynamic Cloud Support Engineer with a proven track record at Wipro Technology, excelling in Azure monitoring and automated patch management. Achieved a 30% reduction in downtime while enhancing security protocols. Skilled in PowerShell scripting and effective communication, I thrive in cross-functional teams to drive impactful solutions and improve operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer & Datacenter Specialist
Wipro Technology
Bangalore
07.2016 - Current
- Oversaw Azure cloud monitoring using Datadog, Splunk, and Sentinel, reducing downtime by 30%.
- Conducted regular vulnerability assessments via Azure Security Center to maintain strict compliance and mitigate risks.
- Developed and deployed automated patch management processes with PowerShell and ARM templates, cutting manual interventions by 75% and achieving significant cost savings.
- Managed ITIL-based change requests via ServiceNow, ensuring seamless and secure update cycles.
- Partnered with cloud architects and cross-functional teams to design scalable infrastructures that support disaster recovery and business continuity—resulting in improved uptime and a 25% reduction in ticket resolution time.
- Documented incident reports and process enhancements to refine troubleshooting practices.
Datacenter Operations Engineer
RENOVISION AUTOMATION PVT LTD
Kolkata
03.2014 - 07.2016
- Installed and maintained Microsoft Windows Server environments (2003/2008/2012), ensuring reliable system performance with consistent 99%+ uptime.
- Delivered remote technical assistance—including server hardening, LAN teaming, and ILO configuration—that optimized system reliability.
- Configured and supported router and VLAN settings; managed DHCP (scope, lease, reservation) and DNS configurations to guarantee uninterrupted network performance.
- Effectively troubleshot hardware challenges with HP servers (DL380 G3, G4, G5), contributing to a 20% improvement in service availability.
- Deployed Symantec Antivirus on servers and client systems, ensuring regular security patch applications.
- Utilized HPSM tools (ESR CMR & BC tickets) to efficiently monitor and resolve technical issues.
- Successfully completed Wintel L1 and Networking L1 courses to reinforce system administration and network management capabilities.
Customer Support Engineer
ALLIED DIGITAL SERVICES LTD
Kolkata
11.2011 - 03.2014
- Provided hands-on support for desktop and network environments, managing OS installations, domain integrations, and prompt troubleshooting that averaged over 30 technical support tickets per day.
- Customized network solutions by integrating new applications, enhancing system functionality in line with organizational needs.
- Managed data backup operations, software installations (including Microsoft Office), and peripheral setups (printers, scanners, SAP deployments) to ensure continuous performance and security.
- Configured departmental routers and VLANs, maintaining steady network performance and operational security.
- Received multiple recognitions, including a trophy for exceptional performance in DCS 2016 and an award for excellence in customer support engineering.
Education
BSc - Mathematics
Vinoba Bhave University
01-2011
Higher Secondary Certificate (10+2) - Science
H.S.M.S College
01-2008
Secondary School Certificate (10th) -
High School
01-2005
Skills
- Microsoft Azure and VMware
- Log analytics and monitoring
- Application performance insights
- Security management and protocols
- PowerShell scripting
- Infrastructure as code
- Windows Server administration
- Active Directory management
- Group policy configuration
- Network services management
- Cisco configuration and VLANs
- Patch and vulnerability management
- Remote technical support services
- Incident response management
- ServiceNow and HPSM expertise
- End-user support strategies
- Data-driven improvements
- Effective communication skills
- Cross-functional collaboration
Certification
Microsoft Certified: Azure Fundamentals (AZ900), I265-3558, 05/14/22
Accomplishments
- Trophy & Award Certificate for outstanding performance in DCS 2016
- Certificate of Excellence in Customer Support Engineering from the CEO
- Wipro Circle Points for consistent, on-time project delivery
Professional Development
- Regular review and refinement of technical profile to align with evolving industry standards; incorporation of targeted keywords such as 'multi-cloud' and 'containerization' to improve resume resonance with automated screening tools and hiring managers.
- Emphasis on key metrics—demonstrated improved system uptime, cost savings from automation, and faster ticket resolution—to showcase tangible business impact.
- Core proficiency in Microsoft Azure supplemented by ongoing coursework and certifications in AWS and Google Cloud, bolstering multi-cloud support capabilities.
- Regular participation in targeted workshops, seminars, and industry events to stay current with emerging technologies and best practices while expanding professional networks with industry experts.
Timeline
Cloud Support Engineer & Datacenter Specialist
Wipro Technology
07.2016 - Current
Datacenter Operations Engineer
RENOVISION AUTOMATION PVT LTD
03.2014 - 07.2016
Customer Support Engineer
ALLIED DIGITAL SERVICES LTD
11.2011 - 03.2014
BSc - Mathematics
Vinoba Bhave University
Higher Secondary Certificate (10+2) - Science
H.S.M.S College
Secondary School Certificate (10th) -
High School
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementCompany CultureTeam Building / Company RetreatsWork-life balanceWork from home optionHealthcare benefitsPersonal development programsLanguages
English
Advanced (C1)
Punjabi
Advanced (C1)
Hindi
Advanced (C1)
Interests
Playing and watching movies
Travelling to explore new locations
Listening to music
Acquiring knowledge on new technology to upskill
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MS Office
Microsoft Teams
Power shell
Azure Cloud CLI
Terraform
Cisco WebEx
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