Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GURSHARN NAGI

Gurgaon

Summary

Result-oriented Cloud Consultant and Architect with over ten years of IT experience. Specializes in multi-cloud platforms, including Azure and GCP, with a focus on IaaS, PaaS, and Infrastructure as Code using ARM and Terraform. Demonstrated expertise in Azure DevOps for CI/CD, problem management, and ITIL service management. Proven ability to manage Azure Expert MSP audits and deliver high-quality cloud solutions while fostering effective communication and teamwork.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Consultant, Public Cloud Delivery

NTT DATA Services
10.2021 - Current
  • Automation Project on Azure PaaS (2024-2025)
  • Developed and deployed Azure PaaS solutions using Terraform and Azure Pipelines.
  • Created and integrated PowerShell scripts for scenarios where Terraform was not viable, focusing on naming calculations for resources and resource groups, provisioning SQL DB access, and creating Private DNS A records for private PaaS access.
  • Managed access provisioning for SQL DB and developed scripts to cater input files for Ansible server.
  • Utilized Azure Boards for comprehensive project tracking and documentation management.
  • Working on IaaS and PaaS for Azure Cloud.
  • Understanding cloud customer requirements and preparing solutions for the same.
  • Architecting Landing Zones and PaaS for new customers.
  • Experience in Azure Automation via IaC (ARM & Terraform).
  • Working knowledge and experience with Azure DevOps.
  • Experience in version/source control management with Git and Azure DevOps repositories.
  • Handling Azure Expert Managed Service Provider audits.

System Engineering Advisor

NTT DATA Services
06.2020 - 09.2021
  • Been Part of Intel Engineering Team
  • Deploying & provisioning VM's using ARM template.
  • VM resizing
  • Azure AD
  • Creating and configuring NSG rules
  • Azure Backup Policy creation
  • Setting up Azure File Share.
  • Working with Azure disks.
  • Creating and regularly updating Golden Image.
  • Working on Windows Vulnerabilities
  • Windows Patching through KACE, WSUS, Automox (Patching Lead)
  • GPO Consolidation and Remediation
  • Maintaining Golden images.
  • Server Hardening
  • Working with Windows L2+ teams to support on L3 issues.
  • Handling high severity & escalated incidents and requests with Service Level Agreement adherence
  • Working on Windows Build/Decommission/Migration/Hardening projects
  • Working on Root cause analysis for escalated windows issues.

System Admin Advisor

NTT DATA Services
09.2017 - 06.2020
  • Been Part of NTT Hypervisor Team
  • Manage, implement and maintain VMware vSphere infrastructure
  • Monitor, troubleshoot and capacity planning of vSphere environment
  • Deploying Security patches, hotfixes and service pack using VMwareVCenter Protect Essentials and KACE
  • Manage the host resources virtual machine resource allocation (CPU,memory, hard disk, etc) and perform routine maintenance on this environment(schedule downtime for patches, updates & upgrades).
  • P2V & V2V conversions using VMware Converter and troubleshooting postconversion issues
  • Creating and Managing Virtual Networks, Virtual Machines and Storage Devices.

System Admin Sr Analyst

Dell Technologies
05.2014 - 08.2017
  • Installation, maintenance and administration of Windows 2000 / 2003 / 2008 / 2012 servers
  • Administrating the Windows infrastructure for client.
  • Handling high severity & escalated incidents and requests with Service Level Agreement adherence
  • Troubleshooting Windows BSOD and other no-boot scenarios.
  • Deploying Security patches, hotfixes and service pack using VMware VCenter Protect Essentials and KACE.
  • P2V & V2V conversions using VMware Converter and troubleshooting post conversion issues.
  • Creating and Managing Virtual Networks, Virtual Machines and Storage Devices.
  • Responsible for Administration of Citrix Metaframe & Presentation Server version 4.5.
  • Maintaining and upgrading HBA Adapters and Drivers related to EMC SAN on the server end.
  • Managing TSM/ Commvault/ NBU Backups and troubleshoot backup failures.
  • Configuring and Troubleshooting Microsoft Cluster Environment.
  • Managing SEP environment and troubleshooting SEP reporting failures for Clients.
  • Generating Aging reports for team Incidents and Requests, follow-up with team and represent the team in Aging Reports Meeting.
  • Root cause analysis for problems, and preventive management, representing the Team in Problem Review Meeting.
  • Working on printer related issues, creation of print queues on Print servers.
  • Analysis of memory dump and Server performance.
  • Managing Server Inventory as per ITIL framework.

System Security Admin Analyst

Dell Technologies
12.2012 - 04.2014
  • Project/Accounts: Catholic Health Initiatives, CoreLogic & Hilton Hotels
  • Working on best security practices in windows AD.
  • Maintaining Symantec Antivirus solutions.
  • L1-L2 Windows troubleshooting.
  • Administrating and configuring 100+ medical and financial applications including globally renounced Meditech (AS400) and salesforce.
  • Handling high severity & escalated incidents and requests with Service Level Agreement adherence.

Lead Network Engineer

Wipro
04.2012 - 12.2012
  • Worked for Bharti Airtel (Client). My main role involved :
  • Working on MRTG Network Monitoring tool.
  • SNMP configuration, Version 1& 2.
  • Provisioning of ISP, ILP & 95 Percentile internet links & configuring these links on MRTG tool.
  • Maintaining & configuring Servers including MRTG servers, SYSLOG servers, DNS Servers.(Red Hat Linux Platform),FTP Servers, Domain Controllers (Windows 2003 & 2008)
  • Working on Windows Server 2008/2003 Active Directory, Group Policies, User & group management.
  • Terminal Services. Server Log Management.
  • Working on Monitoring tools like HP OVO, Whatsup Gold.

System Engineering Advisor

iEnergizer
02.2010 - 06.2010
  • My main role involved around
  • Installation, maintenance and configuration of networked information systems
  • Troubleshooting services, documenting network problems for future reference etc.
  • Setting up VPN using CISCO server and client, & using CISCO routers to setup routing.

Systems Analyst [Remote Working]

AGILE SOLUTIONS PRIVATE LTD
12.2008 - 12.2009
  • Worked as system engineer analyst remotely from India whilst providing following services to Agile Solution team located in UK
  • Planned two windows server 2003 servers within SharePoint Server form for the company's intranet.
  • Recommended H/W configurations & security planning.
  • Maintained servers which included:
  • Space allocation, disk quota
  • Performance maintenance
  • Alerts, event viewer etc.
  • User / group management

Education

Master of Science (M.Sc.) - Computer Systems Networking and Telecommunications

Amity University
Delhi
01.2012

Bachelor's Of Computer Application -

Chitkara University
Punjab
01.2009

Skills

  • Azure and Google Cloud
  • Solution architecture
  • Automation and scripting
  • DevOps practices

Certification

  • HashiCorp Certified: Terraform Associate, 003
  • Microsoft Certified: Azure Solutions Architect Expert
  • Level 1: CyberArk Trustee Exam, 2021
  • VMware Certified Professional - Data Center Virtualization, 2019
  • Hyperconverged Infrastructure Professional, 2018
  • Cisco Certified Network Associate Cyber Ops (CCNA)
  • Microsoft Certified Solutions Associate (MCSA)

Timeline

Lead Consultant, Public Cloud Delivery

NTT DATA Services
10.2021 - Current

System Engineering Advisor

NTT DATA Services
06.2020 - 09.2021

System Admin Advisor

NTT DATA Services
09.2017 - 06.2020

System Admin Sr Analyst

Dell Technologies
05.2014 - 08.2017

System Security Admin Analyst

Dell Technologies
12.2012 - 04.2014

Lead Network Engineer

Wipro
04.2012 - 12.2012

System Engineering Advisor

iEnergizer
02.2010 - 06.2010

Systems Analyst [Remote Working]

AGILE SOLUTIONS PRIVATE LTD
12.2008 - 12.2009

Master of Science (M.Sc.) - Computer Systems Networking and Telecommunications

Amity University

Bachelor's Of Computer Application -

Chitkara University

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GURSHARN NAGI