Gurudas Prabhu
Hyderabad
Summary
Insightful Information Technology Manager with 15 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
IT Manager
Digitalminds Software Solutions
Hyderabad
06.2013 - Current
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Wrote policy, procedure and manuals governing internal IT use.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
IT Support / Network and Security Manager
Pharmacy2U
Leeds
06.2011 - 11.2012
- Monitored company inventory to keep stock levels and databases updated.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared variety of different written communications, reports and documents.
Network Support Engineer / Technical Trainer
Spur Career Solutions (Pvt) Ltd, India
Hyderabad
11.2007 - 01.2009
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Updated training coursework and requirements according to group and technology changes.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
Sr. Technical Support Executive /Subject Matter Expert
Brigade Corporation, India
Hyderabad
02.2007 - 11.2007
- Designed and prepared technical reports, studies and related documentation.
- Managed user accounts, permissions and group policies for optimal system security.
- Assembled, installed and tested new equipment and trained users in effective operation.
- Enhanced equipment operation through monitoring, diagnostics and proper maintenance.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Installed, configured and monitored new system features based on user needs.
- Built, edited and tested customized computer system programs.
Network Administrator / Lab Coordinator
Netmetric Info Solutions PVT LTD, India
Hyderabad
11.2003 - 12.2006
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Provided on-call support for network engineering duties.
- Identified and immediately resolved issues with network devices.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Assisted IT staff on troubleshooting issues and closing calls.
- Maintained network hardware and software and monitored network to support network availability to end users.
Education
Master of Science - Networking Professional
Sheffield Hallam University
Sheffield, UK 01.2009 - 10.2010
Bachelor of Science - Mathematics And Computer Science
C.A.T Degree College
Hyderabad, India 06.2000 - 04.2003
Skills
Infrastructure development
Accomplishments
- Achieved “Exceptional Performance” certificate award in Sep 2007
- Achieved “Superb Customer Satisfaction Scores” certificate award in Oct 2007
- Research on “Investigation on GNS3, a graphical Cisco network emulator to create an OSPF v3 multi area hybrid Physical/Software emulated topology over IPV6”
- Active participant in various Chess tournaments and awarded with the 1st Prize in Inter College Chess championship.
Certification
Cisco Certified Network Associate (CCNA).
Timeline
VMware Certified Professional - Data Center Virtualization 2022
05-2022
Palo Alto Networks Certified Network Security Administrator
06-2021
MS-900 Microsoft 365 Fundamentals
04-2021
Microsoft Specialist: Windows 7, Configuring
12-2015
IT Manager
Digitalminds Software Solutions
06.2013 - Current
Microsoft Certified Professional (MCP)
04-2012
IT Support / Network and Security Manager
Pharmacy2U
06.2011 - 11.2012
Cisco Certified Network Associate (CCNA).
06-2011
Microsoft Certified Systems Engineer: Windows Server 2003
03-2011
Master of Science - Networking Professional
Sheffield Hallam University
01.2009 - 10.2010
Network Support Engineer / Technical Trainer
Spur Career Solutions (Pvt) Ltd, India
11.2007 - 01.2009
Sr. Technical Support Executive /Subject Matter Expert
Brigade Corporation, India
02.2007 - 11.2007
Network Administrator / Lab Coordinator
Netmetric Info Solutions PVT LTD, India
11.2003 - 12.2006
Bachelor of Science - Mathematics And Computer Science
C.A.T Degree College
06.2000 - 04.2003
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