Guruprasad Naik
Udupi
Summary
Dynamic Technical Service Specialist with proven expertise at SolarEdge Technologies, adept at resolving complex customer issues and enhancing satisfaction through effective communication and CRM proficiency. An adaptive team player skilled in ERP and multi-task management, consistently delivering results in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Technical Service Specialist- Tier 1 | SME
SolarEdge Technologies India Pvt Ltd
Bangalore
03.2024 - Current
- Handle inbound chats from the U.S. Customers, patiently and professionally addressing their queries and concerns.
- Troubleshoot and resolve customer issues related to our products and services.
- Maintain accurate records of all customer interactions in our CRM system.
- Participate in regular training sessions to stay updated on product knowledge and customer service best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked customer support cases and followed up on complex issues to correct problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Engineer
Sobha Limited
Bangalore
10.2022 - 03.2024
- Project Details: Sobha Royal Pavilion (Residential apartment 2 Blocks 226 units), STP,WTP
- Number of floors: - B-1+B2 + G + 18 Floors (Wing-15 & 16)
- SBA: - 5,01,181.02 Sft
Service Engineer
V-Tech Group of Company
Shimoga
03.2011 - 09.2022
- Project Details : WTP, EV Production, Agricultural Equipments in 4 acre area
Trainee Engineer
Inelec Engineers India Pvt Ltd
Bangalore
09.2019 - 09.2020
- Project Details : Automatic street light controllers, APF Controller
Education
B.E. (E & E) -
MS Ramaiah Institute Of Technology
Bangalore01.2019
Diploma (E & E) -
DR TMA PAI Polytechnic Manipal
01.2016
PUC (XII STD.) -
SMS PU College Brahmavara
01.2013
SSLC (X STD.) -
Holy Redeemer High School
Hosanagara01.2011
Skills
- ERP
- Auto cadd
- Microsoft Office
- Matlab
- CRM
- Multi-task management
- Adaptive team player
- Follow-up skills
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and references for the same will be provided on instruction.
Languages
- English
- Kannada
- Hindi
- Tulu
- Marathi
Personal Information
- Father's Name: Gopal Naik
- Date of Birth: 11/02/95
- Nationality: Indian
- Marital Status: Single
Accomplishments
- I got certified as a 3-star representative at SolarEdge Technologies
- Recognized as the Voice of the Customer Support for the US support
Timeline
Technical Service Specialist- Tier 1 | SME
SolarEdge Technologies India Pvt Ltd
03.2024 - Current
Engineer
Sobha Limited
10.2022 - 03.2024
Trainee Engineer
Inelec Engineers India Pvt Ltd
09.2019 - 09.2020
Service Engineer
V-Tech Group of Company
03.2011 - 09.2022
B.E. (E & E) -
MS Ramaiah Institute Of Technology
Diploma (E & E) -
DR TMA PAI Polytechnic Manipal
PUC (XII STD.) -
SMS PU College Brahmavara
SSLC (X STD.) -
Holy Redeemer High School
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