Summary
Overview
Work History
Education
Skills
Websites
Awards
Certification
Timeline
Generic
Guruprasath Sathiyanarayanan

Guruprasath Sathiyanarayanan

Summary

Results-driven professional with extensive experience in managing $150M healthcare portfolios. Expertise in strategic alignment and operational excellence, successfully leading complex digital transformation initiatives to enhance customer engagement and productivity.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Delivery Director

Cognizant Technology Solutions
06.2024 - Current
  • Working as Engagement Portfolio Lead for $ 150 M Portfolio for one of the largest Healthcare customers in US.
  • Leading the delivery by working closely with various service lines and client stakeholders with an accountability for successful outcome.
  • Managing large-scale Business and Digital transformation programs with strong techno-functional acumen.
  • Work closely with Service Lines to drive governance with the customer, focusing on productivity, competency building, and innovation.
  • Prepare, review Statement of Work (SOW) with client and work with procurement on SOW approvals.
  • Oversee program and portfolio delivery while maintaining customer interaction.
  • Manage the Profit and Loss (P&L) and Cost of Delivery, ensuring best-in-class operational parameters for the entire portfolio.
  • Establish MBR and QBR discussions with clients to present critical project status and address any delivery issues.

Program Manager

Wipro Ltd
06.2022 - 05.2024
  • Played Program Manager role for the Digital Transformation of Europe’s largest Stainless Steel Manufacturing customer of size 200+ FTE.
  • Established transformation roadmap and crafted the end-to-end Program Management Plan.
  • Implemented value driven delivery model by aligning portfolios to value streams.
  • Guided the team of Delivery manager, Agile Coach, Scrum Master, Technical and Functional consultants to drive the program in agile ways with DevSecOps transformation.
  • Involved in multiple RFPs to bag up to $ 50 million new business in last 2 years.
  • As a Program Manager, delivered large complex modernization program for Wipro’s largest Public Sector customer in North America, that involves 3 vendors of size 200+ FTE.
  • Provided overall management and guidance of the program to meet expected business transformation outcomes and objectives.
  • Managed the strategic alignment of the solution design and implementation to meet the customer’s strategic IT goals and objectives.
  • Managed the program Budget, Schedule, Risks, Issues, Dependencies and Stakeholders as a single point of contact from offshore.
  • Represented Wipro at executive level governance meetings.

Agile Delivery Lead (Sr Manager – Projects)

Cognizant Technology Solutions
09.2021 - 06.2022
  • Directed the Agile/DevSecOps transformation by building Self-Organizing POD Model that comprises of 100+ FTE across 3 geographies.
  • Established offshore/onsite delivery model with right blend of functional and technical SME to replace the high-cost onsite contractors that helped achieve 20% reduction in operational cost for the customers.
  • Empathized with customer on their top pain points and provided solution that has not only increased their market share but also brought additional revenue to Cognizant.
  • Helped Cognizant’s one of the largest Healthcare partners to setup their captive unit in India with the expertise in driving large scale programs from offshore.
  • Created whitepapers & Point of View documents on various topics for Agile COE.
  • Chaired guilds on Product Engineering & Facilitation Mastery groups that benefitted more than 50 professionals through periodic knowledge sharing connects.
  • Boosted the Net Promoter Score through continuous focus on 'Inspection & Adaption' aligning to customer expectations.
  • Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts.

Sr Scrum Master (Manager – Projects)

Cognizant Technology Solutions
04.2019 - 08.2021
  • Coached 20+ teams using Scrum, Kanban & SAFe frameworks and enabled them to operate as self-organized PODs.
  • Assisted PO to improve the Product Backlog Health through iterative planning and increased collaboration with IT Teams.
  • Brought down the technical debts by 20% by embracing the practice of dedicating the capacity for Technical Backlog.
  • Helped business reduce the 'Time to Market' by 50% through implementation of end-to-end DevOps automation.
  • Achieved 30% reduction in testing efforts by implementing Regression, Smoke and In Sprint automation capabilities.
  • Improved the predictability up to 90% by following the empirical approach of implementing the lessons learned from the past.
  • Developed agile playbook, Maturity Assessment framework, Agile WoW Metrics aligning to the customer needs.
  • Represented the PODs during the PI Planning and ensured that dependencies and risks are addressed in time.

Delivery Manager (Manager- Projects)

Cognizant Technology Solutions
10.2017 - 03.2019
  • Managed multiple engagements from offshore of size 100+ FTE & $ 15 M revenue using Agile & Waterfall methodologies.
  • Took part in the RFI and RFP preparation for the major deal won in Application Consolidation and Legacy Modernization Initiatives that helped the organization to extend its footprint in new areas of business.
  • Contributed for $6.6 Million Net New Revenue growth (Projected $5.9 Vs. Recognized $12.4 Million) through proactive proposals leading to additional work for about 40 FTE's.
  • Improved Customer Profitability from 39% to 45% through offshoring of high-cost onsite FTEs and team training.
  • Executed 30+ performance improvement and cost reduction initiatives that worth soft dollar savings of about $ 15 Million.
  • Converted 20+ non-billable associates to billable positions by training them on niche skills demanded by customers.
  • Led and successfully delivered one of the largest Legacy Modernization Program for a Healthcare Customer that consolidated the Enrolment & Invoicing capabilities across 14 states, 5 Legacy Applications, 35 million end users. This program has brought in $ 12 Million in additional revenue because of the Technology/Domain expertise demonstrated by the offshore team.

Technical Lead (Sr Associate – Projects)

Cognizant Technology Solutions
02.2011 - 09.2017
  • Helped one of the largest Healthcare payers in US to stay 100% compliant to the Federal Mandates with the implementation of the 'Affordable Care Act' for Enrolment and Billing systems.
  • Implemented real-time ID cards processing that reduced the 'Turnaround Time' of ID Card processing by 3 days.
  • Spearheaded the consolidation of IT systems for Legacy applications that involved housing of over 30 million members in target platform and building combined capabilities with 50+ new features developed within 2 years.
  • Increased the 'First Pass Rate' of Open Enrolment by implementing proactive measures for seamless experience.
  • Implemented a Reusable Migration Framework for customers to drive application and data migration programs.
  • Improved the Premium Billing Accuracy by 20% through the implementation of Member Proration capabilities Processing.
  • Contributed as a academy trainer and trained more than 200 associates in IMS DB / DC and mentored 10 + Trainees.

Technical Lead

Steria India Ltd
03.2005 - 02.2011
  • Worked as technical lead and SME for four applications in the commercial area.
  • Introduced Autocom products in merging the IT application for UK and Northern Ireland geographies that hit 2000+ stores in the UK and Northern Ireland.
  • Worked as a senior developer/SME for decommissioning the legacy systems and building a new platform that can cater for real-time product and promotion sync up with stores and reduced the lead time by 3 days.

Education

Technology -

Anna University
01.2005

Skills

  • Program management and governance
  • Account management
  • Cloud implementation
  • Stakeholder engagement
  • Digital transformation
  • Lean and agile methodologies
  • Cost optimization
  • Innovation management

Websites

Awards

  • Best Scrum Master, 2020, Award from customers for leading the agile transformation and exceeding the expectations.
  • Domain Guru, 2017, Awarded for the significant contribution as SME across various healthcare engagements.
  • Associate of the Quarter, 2014, Received for the successful implementation of Affordable Health Act in E&B systems.
  • Runner up in the Global Project of the Year, 2018, For billing modernization program.
  • No One Tries Harder for Customers, 2009, From customers for launching Xmas Products ahead of competitors.
  • Pat on Back, 2010, From customers for the successful implementation of VAT changes in short notice.
  • Star Performance of Year, 2010, For the outstanding contribution.

Certification

AWS certified cloud practitioner

SAFe certified portfolio manager

ICC-ACP certified agile coach

Professional Scrum Master II

Professional Academy for Healthcare Management (PAHM)

Timeline

Delivery Director

Cognizant Technology Solutions
06.2024 - Current

Program Manager

Wipro Ltd
06.2022 - 05.2024

Agile Delivery Lead (Sr Manager – Projects)

Cognizant Technology Solutions
09.2021 - 06.2022

Sr Scrum Master (Manager – Projects)

Cognizant Technology Solutions
04.2019 - 08.2021

Delivery Manager (Manager- Projects)

Cognizant Technology Solutions
10.2017 - 03.2019

Technical Lead (Sr Associate – Projects)

Cognizant Technology Solutions
02.2011 - 09.2017

Technical Lead

Steria India Ltd
03.2005 - 02.2011

Technology -

Anna University

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Guruprasath Sathiyanarayanan