Gururaj Sandur

• Managing customers from varied verticals - IT, enterprise, manufacturing, retail, education, etc.
• Responsible for planning & designing of IT infrastructure that includes structured cabling, data centre, critical IT rooms, security, wireless, WAN & LAN connectivity & end-user computing
• Evaluate & strategize implementation of latest IT infrastructure tools like Data Center Infrastructure Management (DCIM) & Automated Infrastructure Management (AIM)
• Prepare cost estimates and bid documents as per customers' requirements
• Supervision of execution/ implementation by system integrators/ vendors
• Good understanding and working knowledge of building systems - surveillance systems, access control systems, iBMS, etc.

• Executed over 10 IT infrastructure & smart building projects
• Planned & designed projects of IT infrastructure, from structured cabling to core IT devices to WAN & LAN connectivity technologies, for enterprise & SMB customers
• Planned, designed & executed projects of workplace technologies for smart building like smart lighting, smart HVAC, people counting, desk booking, room booking, identity management, etc.
• Controlled product pricing
• Prepared project budgets
• Reviewed technical specifications of smart building products from clients and vendors to confirm adequacy, accuracy and functionality
• Evaluated smart building products to be inducted in customer's portfolio/ offerings
• Facilitated communication between customers & vendors/OEMs
• Developed and initiated projects, managed costs and monitored performance.

• Executed around 10 high profile projects that involved in planning, designing, procurement, execution & management of customer’s global capability centres IT infrastructure needs, from structured cabling to server rooms to core devices to collaboration devices to end-user computing devices
• Managed projects from planning to commission
• Created project budgets
• Identified vendors and resources required to meet project goals and objectives
• Facilitated communication between customer & telecom service provider/ISP for WAN requirement for connecting customer’s local captive data centres to their main data centres
• Ensured customer’s requirements were aligned with local regulatory policies - SEZ, STPI, OSP, etc.
• Eased communication between customers, internal personnel, contractors and vendors for project cohesion
• Oversaw hiring, adding valuable, talented professionals to strengthen internal & client’s IT team
• Managed resources' performance to ensure quality services are delivered and adhered to agreed client's SLAs and KPIs
• Worked closely with organizational leadership to guide IT infrastructure strategy
• Improved planning, design, deployment & operations processes for better outcomes
• Analyzed business needs while soliciting customer feedback for process improvements.

Role: Director - Operations

• Oversaw internal IT department operations
• Wrote policy, processes & procedures/SOPs governing internal IT use
• Documented policies & processes to comply with ISO 27001 standards
• Participated in quality and security audits
• Analyzed department and job-related functionality requirements to align technology priorities with business needs
• Conferred with executives to advise and plan for short-term and long-term IT system emerging & upgrade needs.

Role: Service Delivery Manager

• Managed service delivery of infrastructure management services for UK based global leading law firm, Clifford Chance
• Ensured resources, capabilities and capacity are delivered to meet client’s SLAs and KPIs
• Oversaw hiring, adding valuable, talented professionals to strengthen team
• Oversaw transition of services from customer’s captive centre to third-party centre
• Developed Business Continuity Plan to mitigate risks in delivering services committed to the customer.

Role: Technology Manager:

• Designed, prototyped & deployed Microsoft Security solutions
• Managed IT infrastructure of Technical Contact Centre
• Oversaw Contact Centre IT department operations
• Budgetary and resource planning
• Wrote policy & processes governing internal IT use
• Maintained relationships with vendors to lower costs and diversify capabilities.

• Designed, implemented and managed Enterprise Directory Services and Enterprise Messaging Infrastructure
• Responsible for evaluation and organization wide implementation of Storage Area Network (SAN) and disaster recovery / business continuity solution
• Architected mobile messaging infrastructure to seamlessly extend corporate mail system
• Enterprise-wide design for identity management systems spanning physical and logical infrastructure based on Public Key Infrastructure (PKI)
• Migrated a distributed network authentication system to a centralized risk management solution
• Planned and executed datacenter migration
• Managed networking & security infrastructure including Ethernet switches, routers, proxies and firewalls and end-user computing devices including laptops, desktops & handheld devices.

• Implemented and supported telephone systems and facsimile machines for SMB customers.