Summary
Overview
Work History
Education
Skills
Certification
Personal Dossier:
Timeline
Generic

GURURAJA BHARATHI P

Bengaluru

Summary

Highly skilled and proactive Senior Site Reliability Engineer. Experience in designing, deploying, and maintaining high-availability infrastructure solutions. Expertise in managing complex systems, ensuring optimal performance, and implementing robust monitoring and automation frameworks. Demonstrated ability to lead cross functional teams in delivering reliable and scalable software services, with a strong emphasis on incident management, root cause analysis, and continuous improvement. Proficient in utilizing the latest technologies and industry best practices to enhance system reliability, security, and efficiency. Adept at capacity planning, disaster recovery, and compliance with security standards and regulations. Exceptional problem-solving skills, with a history of effectively addressing and resolving critical system issues.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Site Reliability Engineer

Sabre
10.2021 - Current
  • Demonstrated leadership skills in managing projects from concept to completion
  • Drive the application release, maintenance and support of the Sabre hospitality applications (Java based applications)
  • Provide primary operational support and engineering for multiple large-scale distributed software applications
  • Work on Sabre Hospitality applications resiliency project by performing the API Concurrency analysis to understand the transaction trends and bottleneck scenarios, find out the calls mapping from source to downstream application, also finding out the opportunities in making API handling better at the server pool level by collaborating with development teams
  • Find out the long running Database queries and collaborate with DBA teams to tune the query (MySQL)
  • Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
  • Setting up the VMware Tanzu CloudHealth reports for billing to run on a regular schedule to find the cost we are incurring in production, development and UAT environments, and find the opportunities to reduce the running cost
  • Worked end to end on building the Disaster recover site for Synxis Property Hub application (AWS)
  • Migration of large scale on-premises applications to AWS & GCP Cloud
  • Working on the Automation and Toil reductions by writing basic scripts to reduce time spent on the repeated manual tasks
  • Manage the incidents and joining the incident bridges (P1, P2, P3)
  • Performed root cause analysis of production incidents and provided postmortems and recommendations for improvement.
  • Represent applications in the yearly and quarterly PCI DSS Audit
  • Ensure security of the application by onboarding the URLs to Imperva and monitoring for any BOT or malicious activities, and collaborate with Imperva vendor support to mitigate the threats (WAF admin)
  • Monitored systems performance using various metrics such as latency, throughput, availability and Troubleshooted complex issues related to application architecture and system configurations.
  • Provide on-call support for the application
  • Setup the monitoring, dashboards and maintain the distributed systems (Splunk,Appdynamics&Grafana)

Technical Solutions Consultant III

Hewlett Packard Enterprise
Bengaluru
03.2019 - 10.2021
  • Provide Mission critical (MC) support for VMware, software and operating system related technical issues with HP products.
  • Provide technical leadership and guidance in the installation, configuration and implementation of VMware products and technologies on HP hardware's such as HP Proliant server, Blade Servers, and HP storage.
  • Join the client calls with Technical Account manager to share the technical expertise which is tailor made to the customer's needs.
  • Build and maintain strong, long-term relationships with key customer stakeholders. Act as the primary point of contact for technical issues and strategic advice.
  • Joining the Postmortem calls and Providing the root cause analysis and recommendation for issues.
  • Collaborate with other HP departments such as HP Server team, Storage Team, Network team and help them isolate the issue between VMware and their respective hardware running the VMware.
  • Analyze and troubleshoot on an advanced level, performance of SAN-backed VMware infrastructure to determine proper allocation of resources to a multi-department user population with widely varying needs.
  • Tuning and monitoring the virtualization environment for an optimal performance.
  • Experience in implementing converged infrastructure and data center assessment, design and optimization according to client requirements.
  • Identify complex hardware and software issue and develop a permanent fix for the same and create knowledge base articles with detailed technical resolution and publish the same for the use of Support Team.

Enterprise Support Specialist

VMware Inc - Magna Infotech Payroll
09.2017 - 03.2019
  • Working as an Enterprise Solutions Engineer for the team called Global Solutions VMware
  • Provide high-level technical support for VMware Enterprise customers, addressing issues with ESXi, vCenter, SRM, and vSAN.
  • Perform root cause analysis and deliver effective solutions for complex technical problems. Use debugging and diagnostic tools to resolve customer issues efficiently.
  • Work closely with VMware engineering, product management, and development teams to resolve customer issues.
  • Share knowledge and collaborate with global support teams to improve service delivery. Contribute to the creation and maintenance of a knowledge base and documentation.
  • Maintain a high level of customer satisfaction through professional and timely resolution of support cases. Communicate clearly and effectively with customers, understanding their needs and providing appropriate solutions.
  • Manage and prioritize multiple support requests while meeting SLAs and response times.

Technical Solutions Consultant

Hewlett Packard (HPE)
06.2010 - 09.2017
  • Enterprise level support of HP Industry standard servers (windows, Linux, VMware ESX) & their products that include, Blade systems, Blade enclosures C7000, Blade servers, Tape Blades and Storage products
  • Remote Managing, monitoring & troubleshooting Blade system, Blade servers through Onboard Administrator (OA) HP L&TT (library & tape tools) to remotely monitor & troubleshoot tape drives & autoloaders
  • Working along with L3 on elevated cases to give appropriate resolution to clients
  • Knowledge on Virtual Connect switches used for Blade systems
  • Working with clients located in various Geos, specifically AU and US
  • Pulling out the weekly and monthly reports for the team and analyzing
  • Coordinating with the team by projecting the reports and making the teams achieve individual targets
  • Ensuring maximum client satisfaction by closely interacting with them
  • Delivering high-value services to clients for exalting their satisfaction levels

Education

Bachelor of Computer Applications -

DR. C.V. Raman University
01-2017

Diploma - Computer Science

KS Polytechnic
01-2009

SSLC - High School

JSS High School
01-2003

Skills

  • AWS
  • GCP
  • VMware VSphere
  • Linux Administration
  • Splunk
  • Appdynamics
  • Grafana
  • Rally
  • Leadership Skills
  • Python Basics
  • HPE Servers & Storage

Certification

  • Google Cloud Certified - Associate Cloud Engineer
  • AWS Certified Developer - Associate
  • AWS Certified Solutions Architect Associate
  • VCP Datacenter Virtualization 6.5
  • VMware Certified Advanced Professional (VCAP) 6.0 Deploy
  • VCP Datacenter Virtualization 6.0
  • ITIL Foundation V3

Personal Dossier:

  • Father’s name: Prakash Bharathi
  • Date of Birth: 17th Feb 1988
  • Nationality: Indian
  • Languages known: English, Hindi, Kannada, Telugu & Tamil

Timeline

Senior Site Reliability Engineer

Sabre
10.2021 - Current

Technical Solutions Consultant III

Hewlett Packard Enterprise
03.2019 - 10.2021

Enterprise Support Specialist

VMware Inc - Magna Infotech Payroll
09.2017 - 03.2019

Technical Solutions Consultant

Hewlett Packard (HPE)
06.2010 - 09.2017

Bachelor of Computer Applications -

DR. C.V. Raman University

Diploma - Computer Science

KS Polytechnic

SSLC - High School

JSS High School

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GURURAJA BHARATHI P