Gustav Simmons
Muncie
Summary
Experienced General Manager skilled in operational strategy, financial analysis, and team leadership. Proven ability to enhance communication and drive efficiency, resulting in improved customer satisfaction and revenue growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Hardees
Anderson
06.2025 - Current
- Facilitated effective communication with staff to enhance operational efficiency.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed monthly sales data to inform business development strategy.
- Oversaw inventory management and implemented corrective actions to optimize cost management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Administered employee discipline through verbal and written warnings.
General Manager
Churchs Chicken
Muncie
10.2023 - 06.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations to ensure efficient restaurant flow.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Resolved customer complaints swiftly to ensure satisfaction.
- Implemented marketing initiatives to increase customer engagement.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Created schedules and monitored payroll to remain within budget.
Shift Leader
Hardees
Fishers
01.2022 - 10.2024
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new employees on customer service and food preparation standards.
- Assisted in resolving customer complaints to enhance satisfaction levels.
- Monitored food quality and presentation to uphold brand standards.
- Enforced safety and cleanliness standards in dining and kitchen areas.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Cook
Sangrita Saloon
Indianapolis
05.2018 - 03.2020
- Prepared and cooked a variety of dishes for diverse clientele.
- Maintained cleanliness and organization of kitchen workstations.
- Monitored food safety standards and ensured proper food handling practices.
- Collaborated with wait staff to ensure timely meal service during peak hours.
- Trained new kitchen staff on cooking techniques and safety protocols.
Shift Leader
Tijuana Flats
Indianapolis
01.2016 - 05.2018
- Executed store-wide marketing initiatives to increase customer traffic and sales revenue.
- Monitored employee performance and provided feedback for improvement.
Education
Business And Managerial Economics
ITT Technical Institute
CarmelSkills
- Operational strategy
- Financial analysis
- Budgeting
- Inventory management
- Customer service
- Team leadership
- Team leadership development
Certification
- ServSafe Certified
Timeline
General Manager
Hardees
06.2025 - Current
General Manager
Churchs Chicken
10.2023 - 06.2025
Shift Leader
Hardees
01.2022 - 10.2024
Cook
Sangrita Saloon
05.2018 - 03.2020
Shift Leader
Tijuana Flats
01.2016 - 05.2018
Business And Managerial Economics
ITT Technical Institute