Guttula Prakyath
Hyderabad
Summary
Results-driven Relay Operations Specialist with a strong back- ground in transportation logistics, adept at optimizing work- flows and enhancing service delivery. Proficient in managing inbound and outbound logis- tics, troubleshooting operational challenges, and implementing process improvements to drive efficiency. Demonstrated ability to leverage analytical and problem-solving skills to streamline operations and exceed customer expectations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Relay operation Specialist
Amazon Development Center India
Hyderabad
06.2022 - Current
- Optimized routing and real-time tracking systems, reducing delivery delays by 25% and achieving a 98% on-time delivery rate across 24/7 operations
- Collaborated with cross-functional teams to implement data-driven solutions, resolving 50+ operational challenges monthly and improving process efficiency by 15%
- Developed performance metrics and analytical reports, driving a 20% reduction in processing time and a 10% increase in customer satisfaction scores
- Spearheaded software enhancements, resulting in a 30% faster system response time and improved decision-making capabilities for the team
- Trained 50+ new hires on operational processes, enhancing team productivity and contributing to a 10% increase in overall workflow efficiency
- Leveraged Python and AI to analyze critical business challenges, providing actionable insights that improved operational workflows by 20%
Education
Bachelor of Technology - Mechanical engineering
Lovely Professional University
Jalandhar05.2019
Skills
- Analytical skills
- Data-driven decision making
- Team leadership
- Stakeholder communication
- Logistics and supply chain management
- Transportation management systems
- Microsoft Office
- Python programming
- Cross-functional teamwork
- Operational efficiency
- Experience in leadership
- Effective communication
- Logistics coordination
- Team collaboration
- Customer relationship management
- Proactive resolution
- Training development
- Quantitative skills
projects
- Data Automation for Operational Efficiency: Automated the weekly shrinkage report, identifying critical operational patterns and establishing granular performance benchmarks for leadership, which optimized resource allocation and reduced shrinkage by 20%.
- Technical Stack: Designed and implemented reporting pipelines using Python (Pandas, NumPy, Matplotlib) to analyze historical data, resulting in a 40% reduction in manual reporting efforts.
- Unplanned Leave Analyzer System: Developed a robust Python automation system to streamline unplanned leave data extraction and analysis, reducing manual processing time by 75%.
- Engineered advanced calculation algorithms for shrinkage percentages and created dynamic visualizations, including an automated Outlook email reporting system (leveraging pywin32) that improved distribution efficiency by 60%.
Timeline
Relay operation Specialist
Amazon Development Center India
06.2022 - Current
Bachelor of Technology - Mechanical engineering
Lovely Professional University