Swathi Dubey
Hyderabad
Summary
- Detail-focused personnel team worker. Versed in entitlements and compensation for industry professionals. Organized and proactive with skills in multitasking and time management.
- History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication.
- Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
8
8
years of professional experience
Work History
Relay Operation Specialist
Amazon
08.2023 - Current
- Maintained seamless communication with both external customers and internal teams ensuring timely and accurate exchange of information to meet business objectives through emails, chats and calls(inbound and outbound).
- Proactively identified and escalated data discrepancies and operational issues, ensuring timely resolution through collaboration with relevant stakeholders, all while working within tight time constraints to meet critical business needs in a 24/7 operational environment.
- Coordinated schedules and communicated changes to customers. Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly which improved customer satisfaction rates to 95% and above.
- Leveraged expertise in Excel, SQL, and other data management systems to extract, analyze, and present data, contributing to informed decision-making and the preparation of ad-hoc reports.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among team members.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
Human Resource Assistant
Amazon
02.2022 - 05.2023
- Provided customer-focused HR assistance to employees based in the United States. Responded to inquiries and effectively troubleshot over 6,000 employee matters, including leaves, accommodations, resignations, and compensation, within the first year.
- Actively listened to each query, provided resolutions, and meticulously documented each conversation, achieving a net satisfaction rate of over 96%.
- Facilitated improved communication between partner teams, resulting in streamlined processes and a significant 52% reduction in employee disputes.
- Maintained a high level of quality by addressing concerns with focused attention, leading to recognition as a top performer.
- Worked closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes.
Business Development Associate Trainee
Byjus Classes- Think and Learn Pvt Ltd
03.2021 - 05.2021
- Managed customer relationships through consultative sales techniques to attain individual sales goals & achived 100% targets within the given timeframes.
- Participated in continuous product development training to maximise sales potential.
- Liaised with potential customers to determine needs and provide recommendations which in turn helped to achieve the sales targets.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
Business Development Associate
NNIIT- GSNA Education Pvt Ltd
05.2020 - 02.2021
Accounting Executive
GRC
03.2019 - 04.2020
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable balances.
- Investigated discrepancies to address vendor and employee concerns regarding invoices and purchases.
Process Executive
Cognizant- Google Adwords
06.2017 - 09.2018
- Analyzed large amounts of data as a part of data extraction provided by the clients.
- Customized brand message to reach and capture target audience interest in content creation.
- Delivered high-quality written content that was insightful, informative and entertaining.
- Created resources and articles across wide range of subject matters and target audiences, adjusting content, style and tone to match.
Education
B.Tech - Computer science engineering - 2013 - 2017
Avanthi institute of engineering & technology
Skills
- Microsoft Office applications
- HR Operations
- Documentation and Reporting
- Employee Relations
- Compensation Management
- Consultative sales techniques
- Customer needs analysis & conflict resolution
- SQL
- SEO principles
- Team Collaboration
- Quality basics & TQM, Power BI
- Load scheduling
- Supply chain management
Timeline
Relay Operation Specialist
Amazon
08.2023 - Current
Human Resource Assistant
Amazon
02.2022 - 05.2023
Business Development Associate Trainee
Byjus Classes- Think and Learn Pvt Ltd
03.2021 - 05.2021
Business Development Associate
NNIIT- GSNA Education Pvt Ltd
05.2020 - 02.2021
Accounting Executive
GRC
03.2019 - 04.2020
Process Executive
Cognizant- Google Adwords
06.2017 - 09.2018
B.Tech - Computer science engineering - 2013 - 2017
Avanthi institute of engineering & technology
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