G Vedha Samhitha
Bangalore
Summary
Dedicated Human Resources professional with 2 years of specialized experience in HR operations, adept at managing employee queries and achieving results. Proven track record of designing and implementing successful HR initiatives. Skilled in streamlining processes, enhancing employee engagement, and ensuring compliance with HR policies and regulations. Seeking an opportunity to leverage expertise in driving organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior HR Representative
Trueblue India LLP - Dell Technologies
12.2021 - 01.2024
- Worked as contractor in DellEMC and was assisting employees on their queries related to onboarding, policies, leave management, offboarding, PF, ITR, Statutory etc.
- Acted as primary point of contact for all HR-related queries and requests from HR partners, ensuring effective communication and resolution.
- Provided timely and precise support to employees via case management tool, adhering to established SLAs, resulting in enhanced employee satisfaction.
- Manged approximately 40 tickets per day from internal employees
- Escalated issues to appropriate team for resolution, maintaining ownership until satisfactory resolution was achieved.
- Maintained QC report of team members, providing feedback to leaders.
- Handled HR Chats/tickets raised in ServiceNow tool and MYHR Cases as part of TMSD Job shadowing program.
- Collaborated closely with payroll team to resolve discrepancies or issues pertaining to payroll.
- Assisted leaders in various Workday tasks, including resignation processes, location changes, team member transfers, compensation adjustments, timesheet submissions, and maternity details updates.
- Monitored and processed job changes, compensation adjustments, and location changes for employees within Workday system.
- Provide assistance with timesheet submissions and resolve any errors or issues in workday.
- Ensure accuracy of maternity details in Workday and assist employees with related inquiries.
- Provide guidance to employees on updating personal information, such as contact details.
- Assist employees in setting and updating performance goals and conversations within Workday.
- Monitor and ensure accurate updates of maternity leave dates in Workday, verifying alignment with employee-provided information.
- Assist with compensation changes, such as salary adjustments and bonuses, within Workday.
- Manage location changes for employees within Workday system.
- Implemented and maintained HR policies and procedures in compliance with company regulations and legal requirements.
- Handled communications and inquiries from new hires, providing necessary assistance and support.
- Improved employee satisfaction by implementing effective HR policies and initiatives.
Senior Executive
[24]7.ai
04.2016 - 05.2021
- I work based on KRA (Key Responsible Area) designed by Hilton every month. I build strategy to get tough work done in an easy/efficient way.
- I help customer to find right hotel by knowing there preferred amenities and guiding customer towards booking hotel rooms via chat.
- Assisting agents, analysing their performance data, update regarding process along with identifying compliance and ensure company policy is followed.
- As I’ve been selected for Go Rogue team, we’ve been trained to keep our statements short, crisp, to the point.
- In short, I avoid Indianism and apply more Americanism because that’s exactly what needs to be done in Go Rogue team at Hilton!
- Providing floor support to ensure that any queries raised by advisor were dealt with quickly.
- Managing for value, by motivating the agents to come out with new ideas, which can improve the standards to customers.
- Provide feedback on employee and/or team performance to the supervisor.
- I have worked as an acting SME and handled both the teams at a time. As a SME, I’ll solve the agents queries and provide feedback and updates regarding the process and company’s ethics.
Education
Bachelors of Technology - Information Technology
Sreenivasa Institute of Technology And Management
Chittoor07.2015
Intermediate - MPC (Maths, Physics, Chemistry)
Narayana Junior College
Chittoor04.2011
SSC - Maths, Science, Social
Vidhya Vihar School
Chittoor04.2009
Skills
- Excel
- Conflict Resolution
- Microsoft Powerpoint
- Kronos
- ADP
- Case Management Tool
- Workday
- ServiceNow
- Time Management
- HR policies and procedures
Certification
- Human Resource Analytics, Internal Learning Platform
- Hiring and Onboarding employees, Internal Learning Platform
- Excel skills for Business essentials, Internal Learning Platform
Languages
Kannada
Tamil
Telugu
English
Timeline
Senior HR Representative
Trueblue India LLP - Dell Technologies
12.2021 - 01.2024
Senior Executive
[24]7.ai
04.2016 - 05.2021
Bachelors of Technology - Information Technology
Sreenivasa Institute of Technology And Management
Intermediate - MPC (Maths, Physics, Chemistry)
Narayana Junior College
SSC - Maths, Science, Social
Vidhya Vihar School
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