Gyanendra Kumar
Messaging Services Analyst
Gurugram
Summary
Having more than 9 years of experience in IT industry. Having expertise in working on outlook and exchange online. Having experience to work on Microsoft Teams. Having experience to work on one drive, SharePoint and Microsoft teams. Having expertise to work on PowerShell. Skilled in working on different ticketing tools like HP service manager and ServiceNow.
Overview
9
9
years of professional experience
Work History
MESSAGING SERVICES ANALYST
NTT DATA
02.2022 - Current
- Working on Service Now Tool
- Handling tasks related to shared mailbox
- Handling tasks related to dynamic distribution list and distribution list
- Handling issues related to one drive
- Handling issues related to outlook
WORKPLACE SUPPORT ENGINEER
Spectar Group
07.2021 - 10.2021
- Handling user accounts using Azure AD
- Handling different kind of issues related to Microsoft Teams
- Working on Service Now tool
- Issuing licences of Office 365 to users
- Handling issues related to OneDrive and Sharepoint online
- Hands on Migration Deployment experience to the O365 environment
SENIOR ENGINEER
Evalueserve
10.2018 - 03.2021
- Worked on Service manager tool
- Handled issue related to Office 365
- Handled issues related to VMware
SYSTEM ADMINISTRATOR
Binary Semantics
10.2017 - 09.2018
- Handle daily technical support activities on desktop support, data network and server management
- Install and test desktop software applications and internet browsers
- Handle issues related to outlook
DESKTOP SUPPORT ENGINEER
Ibibo Group
02.2016 - 09.2017
- Prepared new systems for the users (Installing OS, Basic Software, and Configuring Outlook)
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Education
B. Tech - Computer Science
Nagpur University
Skills
- Exchange 2016
- Exchange 2019
- Exchange online
- One drive
- Outlook
- Sharepoint Online
Timeline
MESSAGING SERVICES ANALYST
NTT DATA
02.2022 - Current
WORKPLACE SUPPORT ENGINEER
Spectar Group
07.2021 - 10.2021
SENIOR ENGINEER
Evalueserve
10.2018 - 03.2021
SYSTEM ADMINISTRATOR
Binary Semantics
10.2017 - 09.2018
DESKTOP SUPPORT ENGINEER
Ibibo Group
02.2016 - 09.2017
B. Tech - Computer Science
Nagpur University
Similar Profiles
Pankaj NathPankaj Nath
Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)
GAZI MAMOONUR ALAMGAZI MAMOONUR ALAM
SENIOR NETWORK ENGINEER at NTT GLOBAL PVT. LTD(NTT DATA)SENIOR NETWORK ENGINEER at NTT GLOBAL PVT. LTD(NTT DATA)
Yashika SureshbabuYashika Sureshbabu
Service Desk Analyst / Acting Shift Lead at NTT GDC India Private Limited / NTT DataService Desk Analyst / Acting Shift Lead at NTT GDC India Private Limited / NTT Data