Gyanendra Sood

• Led end-to-end operations for computer vision and ML-based automation initiatives within Global Operations-AI.
• Manage a team of over 200 associates and 5 to 6 managers, driving operational excellence in ML data annotation.
• Establish governance structures and KPIs for day-to-day operations, achieving 98%+ quality accuracy
• Drive cross-functional initiatives with stakeholders across global teams
• Implement process improvements resulting in 30% efficiency gain in annotation workflows

Key Projects & Impact:

• Led end-to-end ADAR Scanless Decant program, scaling operations from 20 HC to 300+ HC supporting 200+ decant stations, while maintaining 10-minute SLA and exceeding performance goals consistently
• Spearheaded strategic workforce planning and talent development initiatives resulting in 45 L2 to L3 and 15 L3 to L4 transitions, with successful completion of Q2 2024 OLR cycle (14 L3, 1 L4 promotions)
• Drove operational excellence through innovative process improvements for NIKE program, establishing SWOT teams and calibration frameworks that improved accuracy from 98.6% to 99% across growing operations
• Led multiple strategic initiatives including Quantity Stow Pilot (45 HC) (93.12% to 99.69% improvement), Band Sagging project (25 HC) (50% to 80%+ IOA improvement), and MID Pilot integration (70 HC)
• Managed comprehensive Site Nesting Project achieving 80% FPY, 93% graduation rate, and 4.3/5 satisfaction score for 500+ associates
• Established scalable governance mechanisms including L4 playbook, performance tracking dashboards, and cross-functional collaboration frameworks supporting program expansion

Key Achievements:

• Successfully scaled ADAR program by 15x while improving quality metrics and maintaining SLA compliance
• Achieved highest accuracy for NIKE program, improvement across sites (99% in 2025) through systematic quality interventions
• Developed and implemented sustainable frameworks enabling consistent delivery across 200+ decant stations
• Built high-performing teams through strategic talent development and succession planning
• Led multiple successful pilot implementations with industry-leading metrics improvements
• Demonstrated excellence in stakeholder management across GCW, GPIT, ACES, and Quality teams

• Led end-to-end HITL (Human-in-the-Loop) program operations for video/image annotations, managing 50+ associates and achieving 35-minute SLA with high accuracy
• Implemented data-driven performance recovery initiatives, resulting in 25% improvement in team accuracy
• Launched innovative shift models resulting in improved employee experience and $75,000 annual cost savings
• Designed robust mechanisms to improve associate SPL (Speed per label) by 1 second, leading to efficiency gain of 15%
• Created automated dashboards share real time performance summary with the team

Key Achievements:

• Received "Best Manager Award" for operational excellence for 5 quarters running
• Maintained consistent 90%+ employee satisfaction scores

• Led 50-member team with 4 direct reports, consistently delivering on SLA metrics and quality targets
• Implemented Six Sigma methodologies achieving 49% exposure reduction (£2.7M savings) and reducing customer complaints from 14% to 9%
• Established robust operational frameworks and version-controlled SOPs for process standardization
• Drove change management initiatives and risk mitigation strategies across operations
• Conducted regular skip-level meetings ensuring high team engagement and performance

Key Achievements:

• Green Belt certified with multiple successful process improvement projects
• Consistent delivery of operational KPIs while driving innovations
• Excellence in stakeholder management and cross-functional collaboration

• Led 25-member claims processing team, delivering consistent SLA compliance and quality excellence
• Developed NCD toolkit resulting in 80% error reduction through Kaizen methodology
• Achieved 90% team satisfaction score while maintaining high
  performance standards
• Selected for UK leadership program, successfully implementing Connect framework
• Established robust governance systems for performance and
  compliance management