Gyani Sanjay Kumar Yasala
Hyderabad
Summary
Operations Manager, with an overall experience of 9 years and 10 months, along with managerial expertise, is capable of leading large teams, producing competent people managers, and exceeding operational goals. a proven track record of building great connections with clients and vendors, streamlining operations, and regularly surpassing organizational goals. Eager to contribute to strategic decision-making, with an emphasis on continuous learning and career progression. Positioned to improve operations and contribute significantly to company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager 1 Transportation
Amazon Development Center INDIA
Hyderabad
04.2022 - 12.2023
- I joined the LMDT team at Amazon and took responsibility for a new process focused on increasing the organization's ROI and customer satisfaction
- Successfully transitioned the process from an ad hoc initiative to a fully operational model within an impressive three-month timeframe
- Initiated the process on a smaller scale, strategically outsourcing work through vendors during the initial stages of setup
- Recognizing operational and organizational benefits, we internally expanded the team from 11 employees to a robust team of 107 within the last 18 months
- Identified and swiftly corrected loopholes when setting up the pipeline through collaboration with several teams
- Implemented efficiency initiatives, such as the introduction of bulk uploads, resulted in a notable ROI of roughly 9.3 million, above the target of 6 million
- A scope reduction of 1.2 bps was achieved for the year 2022
- By the end of November 2023, the 2023 goals had been reached and exceeded.
Assistant Manager
Genpact India Private LTD
Hyderabad
02.2013 - 04.2022
- Joined Genpact in 2013 as a 'Process Associate,' quickly rising through the ranks to become an 'Assistant Manager' by 2022
- Throughout my tenure, I consistently demonstrated excellence in managing a wide range of responsibilities
- As a 'Process Developer,' I was in charge of training new employees, ensuring quality, and supervising a team of 15
- My dedication and high performance earned me successive promotions, culminating in my position as 'Assistant Manager.' In this role, I successfully managed a team of 30 employees, supervising critical aspects such as one-on-one meetings, monthly PER evaluations, and regular performance feedback
- Responsible for reporting and process efficiency, I was instrumental in meeting and exceeding client-set targets (SLAs) while maintaining a strong client relationship
- My contribution extended beyond routine operations
- Using my engineering background, I collaborated with RPA and IT teams to implement BOTs, significantly reducing the workload
- In addition, I successfully implemented six lean ideas, demonstrating my commitment to continuous process improvement
- On multiple occasions, I received awards such as 'Rising Star of the Month' and 'Quality Star of the Month' for my achievements
- During my 8.3 years of service, I successfully transitioned to high-revenue processing, implemented bulk upload automation for efficient address handling, and actively participated in client problem resolution
- My commitment to professional development is evidenced by my lean certification and consistent pursuit of opportunities to contribute strategically to organizational success.
Education
Bachelors in Technology - Minor in Electronics and communication Engineering
Jawaharlal Nehru Technological University
06-2013
High School Diploma -
Board of Intermediate Education
Hyderabad, India04-2009
High School Diploma -
Secondary School Certificate
Hyderabad, India05-2007
Skills
- Adaptability
- Leadership
- Risk Analysis
- Strategic Planning
- Staff Management
- Data Optimization
- Performance Management
- Operations Management
- Policy Implementation
- Cross-Functional Team Management
- Verbal and Written Communication
Certification
Lean certification, Genpact - Learning and development, 2017
• This Lean certification serves as a natural progression, allowing me to formalize my hands-on experience with Lean methodologies and contribute more strategically to further enhance operational effectiveness.
Languages
Telugu
First Language
Hindi
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Timeline
Manager 1 Transportation
Amazon Development Center INDIA
04.2022 - 12.2023
Assistant Manager
Genpact India Private LTD
02.2013 - 04.2022
Bachelors in Technology - Minor in Electronics and communication Engineering
Jawaharlal Nehru Technological University
High School Diploma -
Board of Intermediate Education
High School Diploma -
Secondary School Certificate