Gyani Sanjay Kumar Yasala
Hyderabad
Summary
Operations Manager, with an overall experience of 9 years and 10 months, along with managerial expertise, is capable of leading large teams, producing competent people managers, and exceeding operational goals. a proven track record of building great connections with clients and vendors, streamlining operations, and regularly surpassing organizational goals. Eager to contribute to strategic decision-making, with an emphasis on continuous learning and career progression. Positioned to improve operations and contribute significantly to company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager 1 Transportation
Amazon Development Center INDIA
Hyderabad
04.2022 - 12.2023
- I joined the LMDT team at Amazon and took responsibility for a new process focused on increasing the organization's ROI and customer satisfaction
- Successfully transitioned the process from an ad hoc initiative to a fully operational model within an impressive three-month timeframe
- Initiated the process on a smaller scale, strategically outsourcing work through vendors during the initial stages of setup
- Recognizing operational and organizational benefits, we internally expanded the team from 11 employees to a robust team of 107 within the last 18 months
- Identified and swiftly corrected loopholes when setting up the pipeline through collaboration with several teams
- Implemented efficiency initiatives, such as the introduction of bulk uploads, resulted in a notable ROI of roughly 9.3 million, above the target of 6 million
- A scope reduction of 1.2 bps was achieved for the year 2022
- By the end of November 2023, the 2023 goals had been reached and exceeded.
Assistant Manager
Genpact India Private LTD
Hyderabad
02.2013 - 04.2022
- Joined Genpact in 2013 as a 'Process Associate,' quickly rising through the ranks to become an 'Assistant Manager' by 2022
- Throughout my tenure, I consistently demonstrated excellence in managing a wide range of responsibilities
- As a 'Process Developer,' I was in charge of training new employees, ensuring quality, and supervising a team of 15
- My dedication and high performance earned me successive promotions, culminating in my position as 'Assistant Manager.' In this role, I successfully managed a team of 30 employees, supervising critical aspects such as one-on-one meetings, monthly PER evaluations, and regular performance feedback
- Responsible for reporting and process efficiency, I was instrumental in meeting and exceeding client-set targets (SLAs) while maintaining a strong client relationship
- My contribution extended beyond routine operations
- Using my engineering background, I collaborated with RPA and IT teams to implement BOTs, significantly reducing the workload
- In addition, I successfully implemented six lean ideas, demonstrating my commitment to continuous process improvement
- On multiple occasions, I received awards such as 'Rising Star of the Month' and 'Quality Star of the Month' for my achievements
- During my 8.3 years of service, I successfully transitioned to high-revenue processing, implemented bulk upload automation for efficient address handling, and actively participated in client problem resolution
- My commitment to professional development is evidenced by my lean certification and consistent pursuit of opportunities to contribute strategically to organizational success.
Education
Bachelors in Technology - Minor in Electronics and communication Engineering
Jawaharlal Nehru Technological University
06-2013
High School Diploma -
Board of Intermediate Education
Hyderabad, India04-2009
High School Diploma -
Secondary School Certificate
Hyderabad, India05-2007
Skills
- Adaptability
- Leadership
- Risk Analysis
- Strategic Planning
- Staff Management
- Data Optimization
- Performance Management
- Operations Management
- Policy Implementation
- Cross-Functional Team Management
- Verbal and Written Communication
Certification
Lean certification, Genpact - Learning and development, 2017
• This Lean certification serves as a natural progression, allowing me to formalize my hands-on experience with Lean methodologies and contribute more strategically to further enhance operational effectiveness.
Languages
Telugu
First Language
Hindi
Intermediate (B1)
B1
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Manager 1 Transportation
Amazon Development Center INDIA
04.2022 - 12.2023
Assistant Manager
Genpact India Private LTD
02.2013 - 04.2022
Bachelors in Technology - Minor in Electronics and communication Engineering
Jawaharlal Nehru Technological University
High School Diploma -
Board of Intermediate Education
High School Diploma -
Secondary School Certificate
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