Hafeez Kadri
Pune
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Laptop Service Engineer
Support Technologies
02.2022 - 12.2023
- Maintained up-to-date knowledge of industry advancements, implementing new techniques for better results.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Evaluated systems according to predetermined checklist and noted issues.
- Advised clients on best practices for laptop usage, helping them avoid potential issues in the future.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
Technician
CompuMech
11.2021 - 07.2022
- Diagnose hardware and software problems in computers and other electronic devices
- Identify and replace defective hardware components or parts
- Install and configure operating system software and applications
- Troubleshoot system errors, viruses
- Test and repair computer peripherals, such as printers and scanners
- Train users on basic computer operations
- Keep records of repairs and maintenance
- Provide technical support and advice to customers
Research Analyst
Salezcraft Global E-Services
6 2019 - 9 2019
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
Education
Bachelor of Commerce - Commerce
Poona College
Pune 04.2001 -
12th HSC -
Poona College of Arts Science & Commmerce
10th -
SSC Board, Sungrace High School
Pune 02.2007 - 05.2016
Skills
Technical skills
Effective Time Management
Customer Service
Leadership
Communication Skills
Problem Solving
Management
Knowledge of [Software]
Technical skills
Multitasking
Hobbies
Writing Poetrys
Stand ups
Writing Comedy skits
Timeline
Laptop Service Engineer
Support Technologies
02.2022 - 12.2023
Technician
CompuMech
11.2021 - 07.2022
10th -
SSC Board, Sungrace High School
02.2007 - 05.2016
Bachelor of Commerce - Commerce
Poona College
04.2001 -
Research Analyst
Salezcraft Global E-Services
6 2019 - 9 2019
12th HSC -
Poona College of Arts Science & Commmerce