Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Hafiza Banu Shaikh

Navi Mumbai

Summary

To Secure a promising position that offers both a challenge and a good opportunity for always growth and to deliver the highest quality of work exceeding the expectations of the employer

Organized Agency Manager with dedication to delivering high levels of client satisfaction and generating loyal clientele. Constructed annual budgets for agency spending, capital improvements and operating costs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Senior corporate agency manager

HDFC Life Insurance Company Ltd
10.2022 - Current
  • Managed team by offering support and constructive feedback to improve skills and maximise potential
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
  • Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews
  • Achieved management objectives, consistently hitting deadlines and performance targets.

Senior Care Centers

Q Connect Business Solutions
09.2019 - 02.2022
  • Identified and implemented key process improvements to aid product assembly and testing capabilities
  • Adjusted operating parameters of Calling agents to achieve specific targets.

Telecaller

ICICI LOMBARD
06.2015 - 09.2019
  • Successfully increased company awareness by calling leads, targeting through CRM system
  • Provided friendly, polite and proactive service when dealing with customers, increasing company positive reviews and customer satisfaction
  • Successfully handled customer complaints in a calm and appropriate manner, offering smart solutions to maintain customer satisfaction.

Serco BPO ( Outbound process service call).

Telecaller
06.2012 - 03.2014
  • Successfully increased company awareness by calling leads, targeting through CRM system
  • Used excellent multitasking skills to listen to customers and carry out tasks on computers such as writing notes or inputting orders.

Education

Accounting -

Mumbai University
Mumbai, Maharashtra
03.2011

Higher Secondary School Certificate -

Mumbai, Maharashtra
03.2009

Secondary School Certificate -

Mumbai, Maharashtra
03.2005

Skills

  • Customer service
  • Time management

Additional Information

  • Father's Name: Mohammed Kasim Shaikh
  • Mother's Name: Noorjahan Banu
  • Date of birth: 07/05/1990
  • Gender: Female
  • Nationality: Indian
  • Marital status: Married
  • Religion: Muslim

Languages

English
Hindi
Marathi
Tamil

Timeline

Senior corporate agency manager

HDFC Life Insurance Company Ltd
10.2022 - Current

Senior Care Centers

Q Connect Business Solutions
09.2019 - 02.2022

Telecaller

ICICI LOMBARD
06.2015 - 09.2019

Serco BPO ( Outbound process service call).

Telecaller
06.2012 - 03.2014

Accounting -

Mumbai University

Higher Secondary School Certificate -

Secondary School Certificate -

Hafiza Banu Shaikh