Haider Ali
Lucknow
Summary
Experienced System Administrator with demonstrative history of working in Information Technology and Services Industry. Priority-driven Infrastructure Manager with a career spent establishing service level agreements with end users and coordinating the installation of hardware and software. A diligent employee with extensive negotiation and staff oversight skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
System Administrator
Tata Consultancy Services
Gurgaon
04.2021 - Current
- Troubleshot application errors and provided technical support to end-users.
- Configured and maintained system hardware, software and network components.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Resolved complex technical problems within established service level agreements.
Infrastructure Project Manager
Tata Consultancy Services
Gurgaon
01.2023 - Current
- Monitored progress of each phase of an infrastructure project and reported status updates to stakeholders.
- Provided technical guidance throughout the duration of an infrastructure project lifecycle.
- Ensured compliance with industry standards, regulations, and best practices related to infrastructure projects.
- Coordinated resources across multiple teams such as ServiceDesk, EUC, Wintel Server Support & Access Management in order to meet project deadlines.
- Managed all aspects of the software development life cycle for infrastructure projects.
- Established clear roles and responsibilities for team members involved in the delivery of an infrastructure project.
Education
Bachelor's Degree in Computer Applications -
Integral University
01.2020
Skills
- Technical Support
- Technical Solution Development
- Program Installations
- Project Management
- System Monitoring
- Configuration Management
- Vendor Coordination
- Server Improvements
- Mobile Device Management
- Active Directory
- Microsoft EntraID
- Identity and Access Management
- Team Management/ People Management
- Incident Documentation
- Excellent written and verbal communication
Accomplishments
- Contextual Master Award (TCS)
- Star of the Quarter (TCS)
- On the spot awards (TCS)
Personal Information
Title: System Administrator
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Infrastructure Project Manager
Tata Consultancy Services
01.2023 - Current
System Administrator
Tata Consultancy Services
04.2021 - Current
Bachelor's Degree in Computer Applications -
Integral University
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