Hainna Kapoor
Bangalore
Summary
Dynamic Customer Project Manager with a proven track record at Nokia Solutions, driving AUD $1.2 million in savings through automation and Agile practices. Expert in project management and skilled in Kubernetes, I excel at fostering collaboration and ensuring client satisfaction while delivering high-quality results.
Overview
18
18
years of professional experience
Work History
Customer Project Manager
Nokia solutions and Networks India Pvt Ltd
Bengaluru
06.2024 - Current
- Leading the end-to-end delivery of managed services automating daily operations, generating a saving of AUD $1.2 million.
- Driving Agile practices (Scrum, Kanban) through Jira for sprint planning, backlog management, and progress tracking by defining scope, milestones, deliverables, and schedules in collaboration with customers.
- Identifying repetitive managed service tasks and implementing automation solutions to reduce manual effort and operational costs.
- Serving as the primary liaison between customers, service teams, and leadership to ensure transparency and client satisfaction.
- Anticipating risks in automation adoption, managing change requests, and ensuring smooth transition to new processes.
Product Owner
Nokia Solutions and Network India Pvt Ltd
Bengaluru
01.2021 - 06.2024
- Defined and communicated the vision and goals for System Integration Testing to the Scrum team, leveraging Agile methodologies by creating, refining, and prioritizing product backlog items (PBIs) to maximize business value.
- Established release objectives and timelines, ensuring deployment readiness and alignment with program deliverables.
- Participated in roadmap discussions and PI planning, aligning feature plans with program management priorities.
- Collaborated with stakeholders to translate business problem statements into actionable user stories and conduct team demos to review and approve story.
- Automated and delivered System Acceptance Test (SAT) packages for every release, ensuring consistent quality and efficiency in delivery.
Scrum Master & R&D Specialist
Nokia Solutions and Network India Pvt Ltd
Bengaluru
01.2019 - 01.2021
- Facilitate sprint planning, sprint review, daily scrums, retrospectives and software demonstrations for the team and stakeholders.
- Actively monitoring project progress, tracking outstanding issues and risks, following up on action items and providing timely project updates to leadership team.
- Non-functional testing across various domains, including security (IAM and certificate management, PII masking), observability (logs, metrics and dashboards, alerts, and alarms), networking (ingress, API gateway), backup and disaster recovery, scalability, high availability, and OAM for each release.
- Testing E2E flow of fresh installation and upgrade of platform (CDP, NCS, CSF Assets), CI applications and OS Security patches.
R&D Technical Leader
Nokia Solutions and Network India Pvt Ltd
Bengaluru
01.2014 - 01.2021
- Automation & Manual testing of cross portlet KPI in user interfaces and SQL using Robot Framework.
- Working in Nova platform using Kubernetes, containerized environment, HDFS, HIVE, SQL, Webservice, Map Reduced.
- Bringing up the test environment using Jenkins/GIT and product CI.
SV Tester and SV Leader
Motorola Solutions India Pvt Ltd
Bengaluru
01.2010 - 01.2014
- Test lead for features like sleeping Cell, NMS, and Interaction of Configuration Management with Fault Management.
- Configuring the Qualcomm UE for testing.
- Experience in testing the LTE NMS, ENB, IPSEC, X2, S1AP.
- Worked across different features like PM, SDL, KDDI NBI NMS, FM.
Mainframe Vision Plus Developer
Capgemini India Pvt Ltd
Hyderabad
01.2008 - 01.2010
- Experience in coding COBOL batch programs, CICS online programs and JCL.
- Experience in preparing SIT and UTP scripts.
Education
Bachelor of Engineering (B.E) - Computer Science
Lingayas Institute of Management & Technology
Kurukshetra University 01-2006
Skills
- Project management
- Agile methodologies
- Jira
- Confluence
- Kubernetes
- Scaled Agile Framework
- SQL
- GIT
- Jenkins
- Power BI
- Cloudera Data Platform
- Big data analytics
- Linux
- Robot test framework
- Shell scripting
- Helm
- PostgreSQL
- Hive
- HDFS
Accomplishments
- Spearheaded the end-to-end automation project, automating 20 use cases, reducing the managed services cost, and increasing operation efficiency, system efficiency, and accuracy.
- Designed and established an Agile tracking framework and built customized dashboards in Jira to support agile methodologies (Scrum, Kanban), enabling real-time project tracking with charts, filters, and progress indicators to ensure accurate monitoring of project milestones, resource allocation, and performance metrics.
- Led the design, implementation, code refactoring, and delivery of the first automated System Acceptance Test (SAT) package.
- Led the strategy and design of the Continuous Integration (Product CI) pipeline.
- Nokia Excellence Awards for Scrum Master role.
- NSN Spot Award for building the first robot framework for automating Big Data testing.
- NSN Spot Awards as recognition for effective testing in LTE.
- Motorola Bravo Awards for the highest number of bugs raised.
Websites Profiles
https://www.linkedin.com/in/hainna-kapoor-9067221a/, Hainna Kapoor
Certificates And Learning
- Program management – Expert Development Program, 01/01/24
- Product Management Expert Development Program, Nokia, 01/01/23
- Simplilearn PMP certified, 01/01/25
- Complete Guide to Power BI for Data Analysts by Microsoft Press, LinkedIn
- Learning Docker, 01/01/18, LinkedIn
- Microservices Foundations, 01/01/18, LinkedIn
Timeline
Customer Project Manager
Nokia solutions and Networks India Pvt Ltd
06.2024 - Current
Product Owner
Nokia Solutions and Network India Pvt Ltd
01.2021 - 06.2024
Scrum Master & R&D Specialist
Nokia Solutions and Network India Pvt Ltd
01.2019 - 01.2021
R&D Technical Leader
Nokia Solutions and Network India Pvt Ltd
01.2014 - 01.2021
SV Tester and SV Leader
Motorola Solutions India Pvt Ltd
01.2010 - 01.2014
Mainframe Vision Plus Developer
Capgemini India Pvt Ltd
01.2008 - 01.2010
Bachelor of Engineering (B.E) - Computer Science
Lingayas Institute of Management & Technology