Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hajera Khatoon

Executive Assistant
HYDERABAD

Summary

Highly organized and adaptable professional with experience in both high-volume operations and executive support roles. Proven track record in team leadership, delivery coordination, and issue resolution during tenure at Amazon, including a promotion to Subject Matter Expert. Currently expanding administrative and remote collaboration skills as an Executive Assistant. Skilled in communication, time management, and cross-functional teamwork, with a strong commitment to efficiency and excellence in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Executive Assistant

THE NASH
06.2025 - Current
  • Coordinating internal meetings and preparing agendas or follow-ups as directed.
  • Assisting with data entry, file organization, and task updates across project management platforms.
  • Supporting the recruitment team with candidate communication and interview scheduling.
  • Drafting and formatting simple documents, reports, or client briefs under supervision.
  • Learning to manage executive calendars and prioritize time-sensitive tasks efficiently.
  • Shadowing experienced assistants to understand client support standards and workflow processes.
  • Handling routine administrative tasks to help streamline operations for leadership.

Subject Matter Expert (SME) – Shipping & Delivery

Amazon
05.2024 - 05.2025
  • Promoted to SME after consistent high performance and demonstrated leadership in delivery operations.
  • Led a team of 20–25 associates, providing on-floor support, coaching, and daily task management.
  • Acted as the escalation point for complex delivery issues, ensuring timely resolution and stakeholder satisfaction.
  • Conducted regular performance reviews, feedback sessions, and upskilling initiatives to improve team efficiency.
  • Collaborated with operations managers to align team goals with business KPIs and Amazon standards.
  • Created and maintained training materials, SOPs, and process documentation for new team members.
  • Drove quality and compliance by monitoring key metrics and initiating corrective actions when needed.
  • Supported workforce planning, shift scheduling, and operational readiness during peak seasons and business ramps.

Shipping & Delivery Support Associate

Amazon
05.2023 - 05.2024
  • Acted as the main point of contact between Amazon, delivery partners, and customers to ensure smooth delivery operations.
  • Monitored real-time delivery issues and resolved exceptions to maintain timely order fulfillment.
  • Handled high-volume communication via phone and email, providing professional and efficient support.
  • Investigated delayed or failed deliveries and coordinated corrective actions with relevant teams.
  • Tracked and analyzed delivery metrics to identify trends and recommend process improvements.
  • Maintained performance against key KPIs related to delivery accuracy, customer satisfaction, and response time.
  • Adapted to fast-paced, 24×7 operations with rotating shifts and peak season workload.
  • Demonstrated ownership and problem-solving skills aligned with Amazon’s customer-first approach.

Education

Master of Education -

Muffakham Jah College of Engineering & Technology
Hyderabad, India
05.2001 -

Bachelor of Education -

Islamia College of Education
Hyderabad, India
05.2001 -

Bachelor of Science - BZC

KV Ranga Reddy Degree College For Women
Hyderabad, India
05.2001 -

Skills

  • Delivery Operations Management
  • Team Leadership & People Management
  • Escalation Handling & Issue Resolution
  • Performance Monitoring & KPI Tracking
  • Training & Process Documentation
  • Stakeholder Communication (Internal & External)
  • SOP Development & Compliance Enforcement
  • Real-Time Exception Management
  • Coaching & Staff Development
  • Time Management in High-Volume Environments
  • Shift & Workforce Planning
  • Customer-Centric Problem Solving
  • Microsoft Excel & Internal Amazon Tools

Accomplishments

  • Received the "Back to Action" Award three times at Amazon for outstanding performance and reliability.
  • Promoted to Subject Matter Expert (SME) within one year of joining, recognizing leadership and process expertise.
  • Successfully led and supported a team of 20–25 associates, improving efficiency and response time.
  • Resolved over 100+ complex delivery issues per month while consistently meeting or exceeding KPIs.
  • Identified and implemented a workflow improvement that reduced daily exceptions and enhanced team coordination.

Timeline

Executive Assistant

THE NASH
06.2025 - Current

Subject Matter Expert (SME) – Shipping & Delivery

Amazon
05.2024 - 05.2025

Shipping & Delivery Support Associate

Amazon
05.2023 - 05.2024

Master of Education -

Muffakham Jah College of Engineering & Technology
05.2001 -

Bachelor of Education -

Islamia College of Education
05.2001 -

Bachelor of Science - BZC

KV Ranga Reddy Degree College For Women
05.2001 -

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Hajera KhatoonExecutive Assistant