HAKEEM PASHA MOHAMMED
HYDERABAD
Summary
Experienced professional with 8+ years in the tech industry, specializing in client relationship management, data analysis, and performance optimization. Proven track record in product operations and site reliability engineering across the banking, finance, security, and insurance sectors.
Currently at Cognizant, I drive operational excellence by optimizing product performance and ensuring client satisfaction. With previous experience at Temenos and Splan, I focus on continuous improvement and delivering innovative solutions.
Overview
8
8
years of professional experience
Work History
Associate - Projects
Cognizant Technology solutions India pvt ltd
Hyderabad
12.2022 - Current
- Employed at Ameriprise Financial Services, LLC (https://www.ameriprise.com/) from December 2022 to April 2025.
- Contributing to the Google Merchant Center - Content API for Shopping project from May 2025 to the present.
- Configured Dynatrace synthetic monitoring scripts and Sumo Logic alerts to enhance system reliability.
- Optimized product operations for high reliability, contributing to long-term client retention.
- Delivered exceptional client satisfaction through effective problem management and process improvements.
- Implemented change management processes to minimize scope changes' impact on project goals.
- Engaged in ongoing review sessions to foster a culture of continuous improvement within the team.
- Monitored project progress, identifying risks and implementing corrective actions to ensure timely delivery.
- Analyzed project performance data to identify areas for improvement and optimization.
- Collaborated with clients to gather project requirements and expectations.
- Mentored junior team members in effective problem-solving techniques and strategies.
- Analyzed feedback to improve training programs and resource materials regularly.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Senior Software Engineer
Temenos India Pvt Ltd.
Hyderabad
11.2021 - 11.2022
- Delivered high-level technical support to clients, ensuring effective resolution of data quality issues.
- Facilitated client onboarding processes and supported adoption of new features.
- Collaborated with internal teams to conduct root cause analysis for efficient issue resolution.
- Advocated for process improvements to enhance data platform performance through metrics-driven strategies.
Product Support Engineer
Smartnet IT Solution (AP) Pvt Ltd(Splan Labs)
Hyderabad
08.2017 - 11.2021
- Provided high-level technical support to clients, ensuring prompt issue resolution.
- Created and maintained client integration health monitors to optimize performance.
- Acted as subject matter expert on data quality issues for support teams.
- Resolved support requests efficiently through ticketing system management.
- Escalated complex technical issues as necessary, managing resolution expectations.
- Communicated root cause analyses to Product Management for timely solutions.
- Coordinated with third-party service providers to maintain service schedules and track tickets.
- Drafted comprehensive technical documentation outlining product design specifications.
Education
B.Tech - Electronics and Communication Engineering
Jyothishmathi Institute of Technological Sciences
Karimnagar03-2016
Intermediate - MPC
Sri Venkateshwara Junior College (SVJC)
Karimnagar03-2012
Secondary School Certificate (SSC) -
ZPHS Rukmapur
Karimnagar05-2010
Skills
- Client Relationship Management
- Data Analysis & Performance Optimization
- Change Management & Process Improvement
- Content API Integration
- Team Collaboration & Cross-Functional Communication
- Exceptional Written & Verbal Communication
- Problem Solving & Critical Thinking
- Effective Time Management
- Industry Expertise & Client-Focused Approach
- Technical Knowledge & Troubleshooting Expertise
- Development Tools: Eclipse, SQL Developer
- Databases: MSSQL, MySQL, Oracle
- Source Code Management: GIT, Bitbucket
- CRM Tools: Zoho, Salesforce, ServiceNow, Jira and Connect Cases
- ITIL/ITSM Practices: Incident, Change, & Problem Management
- Business Operations Management
- Technical Troubleshooting: L1/L2/L3 Support
- JVM Troubleshooting: Memory Management, Thread Dumps, Heap Dumps
- Log Analysis & Root Cause Investigation
- Linux/Unix Command Line Expertise
- Monitoring Tools: Dynatrace, Grafana, Sumo Logic, Splunk, License4j
- Cloud technologies: AWS, Azure and GCP
- Deployment Automation: Jenkins, Nolio Release Automation
- Web Technologies: JavaScript, HTML, CSS
- Web/App Servers: Apache Tomcat
- SQL Query Optimization
- Commitment to Quality & Process Improvement
- AI Integration & Generative AI Awareness
- Prompt Engineering for AI Models
Affiliations
I cultivate a well-rounded lifestyle that includes intellectual pursuits such as reading and financial literacy, and I enjoy exploring investment avenues within the Indian stock market, applying analytical skills, and a long-term perspective
Timeline
Associate - Projects
Cognizant Technology solutions India pvt ltd
12.2022 - Current
Senior Software Engineer
Temenos India Pvt Ltd.
11.2021 - 11.2022
Product Support Engineer
Smartnet IT Solution (AP) Pvt Ltd(Splan Labs)
08.2017 - 11.2021
B.Tech - Electronics and Communication Engineering
Jyothishmathi Institute of Technological Sciences
Intermediate - MPC
Sri Venkateshwara Junior College (SVJC)
Secondary School Certificate (SSC) -
ZPHS Rukmapur
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