Salesforce
Halima S
Sales Professional
Bengaluru
Summary
An empathatic and experienced professional with 7+ years in sales, verifications, business development, and semi-technical support. Skilled in building genuine connections, understanding client needs, and delivering tailored solutions. Proven track record of exceeding sales targets, driving revenue growth, and fostering long-term relationships. Strong in communication, negotiation, and problem-solving. Committed to exceptional customer service and adaptable to diverse environments.
Overview
8
8
years of professional experience
3
3
Languages
4026
4026
years of post-secondary education
Work History
Account Manager-ISR (Individual contributor)
CONCENTRIX SERVICES INDIA PRIVATE LIMITED
Bengaluru
07.2022 - 10.2023
- Initiated sales cycles through proactive cold calling to identify prospects
- Managed CRM system for efficient lead tracking and follow-up
- Demonstrated effective communication and presentation skills to engage prospects and address concerns
- Collaborated with team to tailor solutions for client needs
- Negotiated terms and contracts, ensuring compliance and client satisfaction
- Coordinated with internal teams for seamless service delivery
- Provided post-sale support and achieved sales targets
- Maintained accurate sales pipeline reports and forecasts
- Engaged in continuous professional development to enhance sales skills
- Processed purchase orders using the ERP system to make sure they were accurate and delivered on time
- Created and checked Request for Quotations (RFQs) in the CRM system, keeping detailed records for future reference
- Dealt with customer inquiries and complaints to ensure their satisfaction remained high
- Worked closely with planning and production teams to ensure orders were delivered on schedule and expedited shipments when necessary
- Collaborated with various teams such as Sales, Quality, Supply Chain, Technical Support, and Logistics to offer comprehensive solutions and respond promptly to customer needs
- Handled the issuance of purchase orders between sister organizations
- Managed digital signature certificates (DSC) and RFQs through customer and government web procurement portals
- Collected and organized required documents for timely tender submissions
- Coordinated with logistics teams from different Custom controls/Freight forwarders, clearing agents, and internal teams to ensure smooth shipment and importation of materials
- Worked closely with third-party warehouse teams to ensure efficient handling of received materials
- Supported Sales in all aspects of revenue-generating activities
- Tracked business transactions, generated reports, and carried out other administrative duties as instructed by CSR manager, Sales manager, or VP
Lead Development Representative
NETCOM LEARNING PRIVATE LIMITED
Bengaluru
10.2021 - 06.2022
- Conducted inbound and outbound calls
- Addressed customer inquiries regarding professional courses offered
- Advised customers on course benefits tailored to their job roles or learning interests
- Updated customers on new promotions and offers
- Scheduled meetings with sales team/SDRs by directing calls
- Maintained in-depth knowledge of company products and services
- Developed business pipeline using various techniques and Managed portfolio and leads using Salesforce
- Addressed client concerns and proposed solutions to supervisors
- Used industry trends to create value-added solutions
- Scheduled meetings with the customers and businesses and demonstrated the product and benefits with the SDR teams supervision
- Participated in regular meetings with leadership teams to discuss objectives
- Maintained accurate records in customer database
- Reviewed current services and explored sales opportunities with existing customers
- Provided quotes and negotiated prices, terms, and agreements
- Attended monthly sales meetings and quarterly trainings
- Selected appropriate products based on customer needs and specifications
- Cultivated lasting customer relationships through effective communication
- Monitored post-sale service and resolved issues promptly
- Achieved company-defined sales goals
- By providing accurate product and service information to businesses, promoted conversion of casual shoppers into customers
- Collaborated with managers to recommend operational changes
- Worked collaboratively with the sales team to meet targets
- Managed day-to-day operations independently
- Built strong relationships with professionals in the assigned territory
- Identified new business opportunities through various channels
- Provided knowledgeable and friendly support throughout the purchasing process
- Communicated promotions to boost sales productivity
- Maintained a diverse and consistent sales portfolio
- Addressed customer complaints and facilitated resolutions.
Business Development Manager/Trainer
OPENMINDS-EDU
Bengaluru
03.2020 - 08.2021
- Led lead generation, increasing customer base
- Developed sales strategy, achieving revenue targets
- Managed a sales team, providing training and guidance
- Started freelancing the Sales reps to manage company budget
- Conducted market analysis for growth opportunities
- Handled outbound calls, emails, inbound inquiries
- Resolved students and parents' queries about Math app
- Provided feedbacks to the development team about app based on records
- Customized sales scripts for optimal relevancy
- Collaborated with product team for app improvement
- Trained the freelance Sales Reps
- Monitored sales performance, implemented corrective actions
- Promoted company at various networking events
- Ensured compliance with company policies, standards
- Contributed to company growth through innovation, teamwork.
Sales Development Representative
Attentive Al
Bangalore, Karnataka
05.2024 - 01.2025
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Sr. Technical Support Associate
INTUIT
Bengaluru
09.2018 - 02.2020
- Handled inbound calls to provided expert guidance and support to customers on QuickBooks software functionality and features
- Assisted customers in troubleshooting technical issues related to QuickBooks applications and platforms
- Offered comprehensive explanations and instructions to users on utilizing QuickBooks tools for efficient financial management
- Conducted in-depth analysis of customer concerns and provided tailored solutions to address their specific needs and challenges
- Collaborated closely with technical teams to resolve complex customer issues and escalated cases as necessary
- Acted as a liaison between customers and internal departments to ensure timely resolution of inquiries and concerns
- Documented customer interactions and feedback to contribute to ongoing product improvement efforts
- Participated in regular training sessions to stay updated on the latest QuickBooks software updates, features, and best practices
- Consistently achieved high levels of customer satisfaction through effective communication and problem-solving skills
- Played a key role in enhancing the overall customer experience and promoting brand loyalty among QuickBooks users
- Assisting customers with subscription inquiries and in-app advertisements, helping them select the most suitable offer for their business requirements
- Applying discounts as part of promotional campaigns
- Providing troubleshooting guidance to customers encountering difficulties accessing the software.
Operations Analyst (Verification Specialist)
FIRST ADVANTAGE CO.
Bengaluru
03.2017 - 08.2018
- Conducted thorough employment and education verifications adhering to company standards and industry regulations
- Maintained consistent accuracy and efficiency throughout the verification process
- Reviewed and assessed educational and employment documents, making approval decisions based on investigations and policies
- Engaged clients via calls and emails to efficiently resolve verification cases with educational institutions and employers
- Analyzed fraud reports, identified trends, and communicated findings for resolution
- Maintained a positive attitude and exceeded productivity goals in a supportive work environment
- Collaborated with teams to enhance verification processes and accuracy
- Actively participated in training to stay updated on industry trends and best practices
- Ensured confidentiality and ethical standards in handling sensitive information
- Identify trends that need to be addressed and communicate findings to the appropriately Maintain and promote a positive attitude while meeting productivity goals.
Education
BACHELOR OF COMMERCE - undefined
Arni University
Bengaluru, Karnataka12th - Science
Sambhram Pre-University College
Bengaluru, KarnatakaKarnataka State Board -
St.Xavier's High School
Bengaluru, KarnatakaSkills
COMMUNICATIONSOPERATIONSWRITINGSALESFORCECOMADAPTABILITYTECHNICAL SUPPORTACCOUNT MANAGEMENTCRMNEGOTIATIONCUSTOMER RELATIONSHIPPROBLEM SOLVINGTEAM BUILDINGTEAM MANAGEMENTLEADERSHIPSALESSALES DEVELOPMENTADOBE PHOTOSHOPBUSINESS DEVELOPMENTCOLD CALLINGPSYCHOLOGYCANVA (SOFTWARE)TELEMATICSSALESLOFTVERIFICATION
Upselling strategies
Product demonstrations
Sales experience
Lead prospecting
Customer Relations
Sales expertise
Retention strategies
Sales and BD expertise
Revenue Generation
Interpersonal communication skills
Product promotions
Account management
Customer support
Customer success
Software
Salesloft
Canva
Zoominfo
LinkedIn Sales Navigator
Workday
Interests
Psychology
Singing
Cooking
Poems and quotes
Timeline
Sales Development Representative
Attentive Al
05.2024 - 01.2025
Account Manager-ISR (Individual contributor)
CONCENTRIX SERVICES INDIA PRIVATE LIMITED
07.2022 - 10.2023
Lead Development Representative
NETCOM LEARNING PRIVATE LIMITED
10.2021 - 06.2022
Business Development Manager/Trainer
OPENMINDS-EDU
03.2020 - 08.2021
Sr. Technical Support Associate
INTUIT
09.2018 - 02.2020
Operations Analyst (Verification Specialist)
FIRST ADVANTAGE CO.
03.2017 - 08.2018
BACHELOR OF COMMERCE - undefined
Arni University
12th - Science
Sambhram Pre-University College
Karnataka State Board -
St.Xavier's High School