Summary
Overview
Work History
Education
Skills
Languages
Interests
References
Timeline
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Hamza Athar

Prayagraj

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Committed to optimizing customer engagement and growing loyalty through tailored experiences and thoughtful solutions. Works great alone or with others and consistently exceeds expectations.

Overview

1
1
year of professional experience

Work History

Process Associate

Genpact
Gurgaon
04.2024 - Current
  • Respond to customer queries and customer concerns.
  • Making outbound calls to Customers and Employers.
  • Provide support for data collection to enable Recovery of the account for the end user.
  • Maintain a deep understanding of client processes and policies.
  • Reproduce customer issues and bring up product bugs.
  • Provide excellent customer service to our customers.
  • Exhibit a capacity for critical thinking and analysis.
  • Showcase a tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.

Process Associate

IGT Solutions
Gurgaon
03.2023 - 09.2023
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Identified potential risks associated with processes and recommended corrective actions.
  • Maintained accurate records of all transactions related to processes in accordance with company guidelines.
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Identified needs of customers promptly and efficiently.

Education

Bachelor of Commerce - Commerce

SHUATS
Prayagraj, India
06-2019

Skills

  • Analytical and Problem-Solving Ability
  • Call Management
  • Complete Knowledge of MS Office
  • Software Knowledge like Galileo and Amadeus
  • Dispute Resolution
  • Effective Communication skills

Languages

Hindi
First Language
English
Proficient (C2)
C2

Interests

  • Travelling
  • Fitness Freak
  • Listening music and sharing great meal with friends

References

References available upon request.

Timeline

Process Associate

Genpact
04.2024 - Current

Process Associate

IGT Solutions
03.2023 - 09.2023

Bachelor of Commerce - Commerce

SHUATS

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Hamza Athar