Ahmed Khan
Kargil
Summary
Dynamic professional with extensive experience at ICICI Bank, excelling in customer relationship management and sales strategy development. Proven track record in enhancing customer satisfaction and driving credit card product sales. Strong communicator and problem-solver, adept at fostering relationships and ensuring compliance with industry regulations.
Overview
9
9
years of professional experience
Work History
Senior Executive-Credit Card
ICICI BANK
Kargil
2024.10 - Current
- Pitching credit card product to potential customers and explaining their benefits, features and terms.
- Assisting customers with application forms and verifying documents.
- Developing and maintaining strong relationships with customers.
- Identifying opportunities for cross-selling and upselling existing credit card products.
- Maintaining accurate records of sales activities and customer interactions.
- Staying updated on industry regulations and competitor products.
- Ensuring a positive customer experience.
Data Operator
CONSOL GEOTECH P.V.T L.T.D
Kargil
2024.03 - 2024.08
Front Office Manager
Hotel The Kargil
Kargil
2021.07 - 2023.07
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Implemented strategies to optimise front office operations and maintain high levels of guest satisfaction
Computer Engineer Coordinator
Dogra & Dogra enterprises
New Delhi
2017.12 - 2019.04
- Installing and configuring software and hardware.
- Troubleshooting issues.
- Data Entry.
Internship as a Surveyor
Bharat Sanchar Nigam Limited
Kargil
2016.08 - 2016.09
Education
Bachelor of Computer Applications - Computer Science
CH Charan Singh University
Meerut2016-08
Skills
- Customer relationship management
- Credit card products
- Sales strategy development
- Regulatory compliance
- Effective communication
- Mail handling
- Computer skills
- Teamwork and collaboration
- Positive attitude
- Communication skills
- Problem-solving abilities
- Documentation and reporting
- Active listening
Timeline
Senior Executive-Credit Card
ICICI BANK
2024.10 - Current
Data Operator
CONSOL GEOTECH P.V.T L.T.D
2024.03 - 2024.08
Front Office Manager
Hotel The Kargil
2021.07 - 2023.07
Computer Engineer Coordinator
Dogra & Dogra enterprises
2017.12 - 2019.04
Internship as a Surveyor
Bharat Sanchar Nigam Limited
2016.08 - 2016.09
Bachelor of Computer Applications - Computer Science
CH Charan Singh University