Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
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Hanika Mehan

Hanika Mehan

Chandigarh

Summary

Dynamic banking professional with a proven track record at ICICI Bank Limited, excelling in client relationship management and regulatory compliance. Skilled in investment counseling and process implementation, I consistently achieved annual targets while fostering strong client connections. My analytical abilities and proactive approach drive successful branch operations and enhance customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Deputy Branch Manager

ICICI Bank Limited
Mohali
02.2020 - Current
  • Achieved annual targets outlined in AOP through strategic branch operations and cross-selling.
  • Counseled corporate clients and high net-worth individuals on investment needs.
  • Prepared and reviewed monthly activity calendars for outbound activities of BSM/SOs.
  • Monitored business compliance and operations to implement cost-effective revenue-generating decisions.
  • Analyzed competing markets to provide reports on market movement and improve branch reputation.
  • Ensured adequate staffing levels through scheduling of employees according to business needs.
  • Analyzed trends in customer accounts to identify opportunities for cross-selling products and services.
  • Assisted in the recruitment, training, and development of branch personnel.
  • Conducted regular performance reviews with staff members to provide feedback and identify areas for improvement.
  • Managed relationships with tax authorities, bankers and auditors.
  • Monitored compliance with banking regulations and internal policies and procedures.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Oversaw maintenance of branch equipment such as ATMs, computers, printers.

Deputy Manager

Kotak Mahindra Bank Limited
07.2015 - 01.2020
  • Admirable experience effectively managing a wide range of banking activities
  • Profound knowledge of banking procedures and investment products
  • Performed internal and external audits to ensure efficient banking operations compliant with statutory norms & banks laid down policies.
  • Ability to manage and nurture client relationships with Solid oral and written communications skill
  • Handling cash counter, CRM activities, secured stationery and inventory of branch.

Technical Support

IBM Daksh
06.2013 - 02.2014
  • Provide assistance with training for Technical Assistants
  • Advise management about client issues or trends through clear and concise communication
  • Perform other job-related duties as assigned.
  • Handlings calls internationally related to computer, printer, and routers
  • Effective communication to the customer development team of any customer facing changes or updates to our products

Education

Post Graduate Diploma in Banking and Operations -

Manipal University
01.2015

Bachelor Of Commerce -

Bikram College of Commerce
Patiala
01.2013

Skills

  • Client relationship management
  • Staff scheduling
  • Regulatory compliance
  • Investment counseling
  • Process implementation
  • Analytical skills
  • Workflow coordination

Websites

Certification

  • AMFI Certified
  • 15 months Master Diploma in Computer Information and System Management
  • 3 months course in Tally and Communication Skills

Accomplishments

  • Awarded as Top performer in Q1, 2014 at IBM
  • Qualified for all sales contests across different product portfolio in ICICI Bank
  • Performance Ratings throughout the Career

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Timeline

Deputy Branch Manager

ICICI Bank Limited
02.2020 - Current

Deputy Manager

Kotak Mahindra Bank Limited
07.2015 - 01.2020

Technical Support

IBM Daksh
06.2013 - 02.2014

Post Graduate Diploma in Banking and Operations -

Manipal University

Bachelor Of Commerce -

Bikram College of Commerce

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Hanika Mehan