Summary
Overview
Work History
Education
Skills
Certification
Interests
CAREER SUMMARY
Timeline
Generic

PRANIT P NAIK

Deputy Branch Manager
Vasai

Summary


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience
8080
8080
years of post-secondary education
3
3
Certifications
1
1
Language

Work History

Deputy Branch Manager

ICICI Bank Ltd
04.2023 - Current
  • Monitored employee performance and provided constructive feedback for professional growth and development.
  • Optimized staffing levels by analyzing workload trends, ensuring efficient allocation of resources.
  • Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
  • Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
  • Developed and executed marketing plans for product promotion, resulting in an increase in sales revenue.
  • Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.

Assistant Manager

HDFC Bank Ltd
11.2018 - 04.2023
  • Generated repeat business through exceptional customer service.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Achieved high levels of client acquisition through effective networking and referral strategies.
  • Tailored investment advice to align with clients' financial goals, fostering long-term growth.
  • Pioneered digital banking tutorial for clients, facilitating shift towards digital platforms.

Junior Relationship Executive

Muthoot Finance Ltd.
06.2017 - 11.2018
  • Participated in sales strategy planning sessions to identify areas for improvement or expansion within the organization''s target markets.
  • Supported senior Relationship Executives in managing complex accounts by conducting research, preparing reports, and participating in client meetings.
  • Maximized revenue growth by identifying cross-selling and upselling opportunities within existing client base.
  • Developed new business opportunities through targeted prospecting and relationship building activities.
  • Enhanced client relationships by identifying needs and providing tailored solutions.

Student Clerk

Mumbai District Bank
11.2016 - 05.2017
  • Contributed to a positive student experience by providing friendly and professional assistance to all visitors at the front desk.
  • Managed front desk duties, greeting visitors professionally and directing them to appropriate personnel or departments.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Education

M.COM -

Mumbai University
06-2018

TYB.COM -

Mumbai University
06-2016

H.S.C -

Mumbai University

S.S.C -

Mumbai University

IRDA - Insurance

IRDA
04.2001 - 01.2021

Skills

Team management

Relationship building and management

Digital literacy

Client acquisition

Client relationship management

Compliance

Operations management

Certification

Completed MS-CIT (MKCL)Course & Pass Exam in 2013.

Interests

Highly enthusiastic, Quick calculation, Quick learner, Disciplined, Devoted towards work

CAREER SUMMARY

  • M.com with 8+years of experience in Banking Operations, NBFC, Audit and Team Management with well known organizations.
  • Presently Working with Icici bank Mumbai as Deputy Branch Manager-Retail Branch Banking.
  • Coordination with Clearing, CMS, Demat, Gold Loans departments.
  • Knowledge in handling banking operations identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.
  • Experience in cementing healthy relationship with the clients for generating business and accomplishing corporate goals as per the policy.
  • Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in team management & customer relationship management
  • Performed and maintained assistant manager duties while managerial staff was away for vacation and maternity leave.
  • Proficient with opening and closing accounts as well as handling all appropriate documentation on paper and otherwise.
  • Expertise in handling customer queries, KYC process, Anti money laundering control.
  • Prioritized customer issues based on branch standards as well as resolved customer concerns and account enquiries with strong verbal and negotiation skills.
  • Built and maintained successful relationships with retail and business customers.
  • Handled sensitive customer information in a professional manor on a regular basis.
  • Business lead generation from cash counter. (Casa,Fdrd, retail assets).
  • Helped maintain all branch paperwork and filing in an orderly fashion based on branch standards.
  • Awarded As best teller in cluster for year 19-20
  • And Received star excellence Award for Feb-21.
  • Awarded by Zonal Head for Fabulous Feb-24
  • Awarded by Zonal Head for March-24


Timeline

Deputy Branch Manager

ICICI Bank Ltd
04.2023 - Current

Assistant Manager

HDFC Bank Ltd
11.2018 - 04.2023

Junior Relationship Executive

Muthoot Finance Ltd.
06.2017 - 11.2018

Student Clerk

Mumbai District Bank
11.2016 - 05.2017

IRDA - Insurance

IRDA
04.2001 - 01.2021

M.COM -

Mumbai University

TYB.COM -

Mumbai University

H.S.C -

Mumbai University

S.S.C -

Mumbai University

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PRANIT P NAIKDeputy Branch Manager