Hannah Gause
Indianapolis
Summary
Adaptable and proactive candidate with extensive experience in customer-facing roles. Known for strong attention to detail and effective conflict resolution, ready to leverage expertise to enhance operational efficiency and enrich customer experiences.
Overview
10
10
years of professional experience
Work History
Server
Ale Emporium
Indianapolis
07.2025 - 01.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Resolved inquiries and complaints professionally and efficiently.
- Managed food and drink orders accurately, ensuring prompt service.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff for timely meal preparation.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Handled money transactions accurately, adhering to cash handling procedures.
- Served high volume of daily customers with attention to detail.
Bartender
Sahm's Ale House
Carmel
07.2024 - 07.2025
- Managed inventory and stock replenishment for efficient operations.
- Prepared and served diverse beverages, enhancing customer experience.
- Engaged customers to foster a welcoming atmosphere.
- Mixed drinks according to established recipes and standards.
- Handled cash transactions and processed payments with accuracy.
- Monitored customer behavior, ensuring responsible alcohol service.
- Performed opening and closing duties, including restocking supplies.
- Trained new bartenders on drink preparation and upselling techniques.
Administrative Assistant
Taylor's Pub
Indianapolis
08.2022 - 08.2023
- Managed daily office operations and maintained organized filing systems.
- Prioritized tasks and managed time effectively to ensure timely completion of administrative duties.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated schedules to optimize appointment bookings, ensuring efficient use of time and resources.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Prepared and processed correspondence, reports, and documentation efficiently.
- Supported inventory management by tracking liquor inventory and placing orders.
- Collaborated with team members to streamline administrative processes effectively.
- Handled confidential documents in an organized fashion according to established protocol.
Bartender/Server
Taylor's Pub
Indianapolis
10.2019 - 08.2023
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Delivered exceptional customer service in a fast-paced dining environment.
- Processed customer orders efficiently using point-of-sale systems.
Customer Service/Pond Advisor
SePRO
Indianapolis
07.2016 - 07.2019
- Collaborated with sales team to enhance customer engagement strategies.
- Provided timely and effective support to customers, addressing inquiries and resolving issues to ensure satisfaction.
- Advised clients on product selection and application techniques.
- Resolved customer issues by identifying root causes and implementing effective solutions.
Education
High School Diploma -
North Central High School
Indianapolis, IN05-2015
Skills
- Customer service
- Order accuracy
- Cash handling
- Menu knowledge
- Beverage preparation
- Inventory management
- Time management
- Effective communication
- Conflict resolution
- Problem solving
- Strong work ethic
- Team member support
Timeline
Server
Ale Emporium
07.2025 - 01.2026
Bartender
Sahm's Ale House
07.2024 - 07.2025
Administrative Assistant
Taylor's Pub
08.2022 - 08.2023
Bartender/Server
Taylor's Pub
10.2019 - 08.2023
Customer Service/Pond Advisor
SePRO
07.2016 - 07.2019
High School Diploma -
North Central High School