Summary
Overview
Work History
Education
Skills
Personal Information
Experienceprofile
Disclaimer
Timeline
Generic
Hanoch Vasanth Raj P R

Hanoch Vasanth Raj P R

Analyst IT Service Desk
Rk Puram Officer's Colony Secunderbad

Summary

To seek a long term career in an organization where I can utilize my knowledge and skills to Grow in an organization Diversely Skilled Technical Analyst with 6.5 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.

Overview

6
6
years of professional experience

Work History

Service Desk Analyst

CommScope Pvt. Ltd.
04.2022 - Current
  • Working as a Service Desk Analyst supporting the Internal employee's with the applications related to Could base application Basics of Onboarding and offboarding of an employee Active Directory, Microsoft Azure, Microsoft applications, Citrix, and other internal Cloud applications.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.

IT Support Personnel

Diebold Nixdorf
HYDERABAD
09.2020 - 02.2022
  • Worked as an IT Support Personnel with shell project supporting the point of sale system and troubleshooting network devices.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.

IT Analyst

Deloitte
HYDERABAD
07.2019 - 08.2020
  • Worked as an IT Analyst for Microsoft application and system Admin.
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.

Technical support associate

Tech Mahindra
HYDERABAD
03.2018 - 03.2019
  • Communicated effectively with customers, translating complex concepts into easily understandable language.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
  • Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions.
  • Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.

Education

B.Com -

Wesley Degree College
Secunderbad
03.2018

Intermediate -

ST Mary's Junior college
Hyderabad
03.2014

SSC -

ST Joseph, Board Of Secondary Education
Hyderabad
03.2012

Skills

Takes initiative and works independently or as part of a group

Personal Information

  • Father's Name: Enosh Jayaraj
  • Date of Birth: 04/02/1996
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Experienceprofile

  • Tech Mahindra, Technical support associate, 03/28/2018, 03/29/2019, 1-year experience as a Customer Support Strong Customer Orientation & ability to engage with different types of customers Adept at handling Customer Complaints ,Blended technical support & provide appropriate solutions.
  • Deloitte, IT Analyst on a Contract , For 9 Months Worked as an IT Analyst for Microsoft application and system Admin.
  • Diebold Nixdorf, IT Support Personnel, 09/04/20, 02/01/22, Worked as an IT Support Personnel with shell project supporting the point of sale system and troubleshooting network devices.
  • CommScope Pvt. Ltd., Service Desk Analyst, 04/06/22, Present, Working as a Service Desk Analyst Supporting the Internal employee's with the applications related to Could base application Basics of On boarding and off boarding of an employee Active Directory ,Microsoft Azure, Microsoft applications , Citrix and other internal Cloud applications.

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Service Desk Analyst

CommScope Pvt. Ltd.
04.2022 - Current

IT Support Personnel

Diebold Nixdorf
09.2020 - 02.2022

IT Analyst

Deloitte
07.2019 - 08.2020

Technical support associate

Tech Mahindra
03.2018 - 03.2019

B.Com -

Wesley Degree College

Intermediate -

ST Mary's Junior college

SSC -

ST Joseph, Board Of Secondary Education
Hanoch Vasanth Raj P RAnalyst IT Service Desk