HANSEL DCOSTA
Mumbai
Summary
Brand and Digital Marking Specialist.
Self-motivated and passionate individual possessing over 5 years of experience in understanding customer needs, product management and digital marketing. Possess a keen business sense and an affinity for technology to apply innovative marketing solutions to increase brand awareness and expand markets. Seeking a role to create innovative marketing solutions and messages that generate revenue gains and bring unique products to target audiences.
Overview
12
12
years of professional experience
Work History
Operations & Digital Marketing Manager
MonkeyTricks Apparel
10.2020 - Current
- Review internal operations to pinpoint areas for improvement.
- Developing the website, overseeing product management, and ensuring a seamless UI & UX experience for our customers.
- Collaborate with teams and departments to streamline daily tasks effectively.
- Supervise operations, production, HR, and accounting, as well as oversee sales management to allocate adequate investment capital for short-term growth objectives.
- Cultivate and uphold trustworthy relationships with important customers, clients, partners, and stakeholders.
- Collaborate closely with the sales and marketing team to guarantee a return on investment for the current marketing strategies.
- Using tools such as SEO and paid advertisements on social media to connect with potential customers.
- Collaborating with the logistics team to streamline the process for our final customers.
- Establishing a brand that prioritizes customer needs and brand value.
Human Resources Executive
Maxell Group
03.2019 - 04.2020
- Creating reports on employee engagement, attrition, hiring, and development
- Producing internal company documents and communication
- Implementing HR policies and ensuring enforcement
- Fostering a positive work environment
- Resolving employee HR queries
- Managing daily HR tasks and payroll.
Guest Service Agent
Hilton Hotels
06.2017 - 07.2018
Guest Service Agent
Scenic Hotels
02.2016 - 03.2017
Concierge & Front Office
Marriott Hotels
06.2012 - 11.2012
- Greet and welcome guests warmly
- Assist with check-in and check-out
- Book reservations accurately
- Collaborate with other hotel departments
- Up-sell hotel services
- Record transactions accurately
- Stay informed to offer recommendations.
Education
Post Graduate in Hotel Management -
PIHMS
10.2016
BSc In Hotel & Hospitality Management -
Rizvi
Mumbai, India04.2014
Skills
- Social Media Marketing
- Digital Branding
- Graphic Designing
- Video Creation & Editing
- Ecommerce Development
- Website Creation
- UX Designing
- Video Editing
- Content Creation
- Search Engine Optimization (SEO)
Accomplishments
- Story of the month for Excellent Guest Service, New Zealand (2016).
- Best Trainee (Concierge), Marriott, Mumbai, India 2012.
- Author of books https://www.amazon.com/stores/author/B07CLHCCYW/allbooks.
Tools
Illustrator | WIX | Davinci Resolve | Canva
Declaration
I hereby declare that the information stated above are true and correct to best of my knowledge and belief.
Hobbies and Interests
Art & Decor | Sports | Content Creation | Video Editing
Social Profiles
LinkedIn - https://www.linkedin.com/in/hansel-dcosta-51424871/
Influencer profile - https://www.instagram.com/healwithhansel/
Timeline
Operations & Digital Marketing Manager
MonkeyTricks Apparel
10.2020 - Current
Human Resources Executive
Maxell Group
03.2019 - 04.2020
Guest Service Agent
Hilton Hotels
06.2017 - 07.2018
Guest Service Agent
Scenic Hotels
02.2016 - 03.2017
Concierge & Front Office
Marriott Hotels
06.2012 - 11.2012
Post Graduate in Hotel Management -
PIHMS
BSc In Hotel & Hospitality Management -
Rizvi
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