Hanumesh Bavigadda
Service Delivery, NOC, Infra, Data Center, OS Platform, Hyper Converged, Cloud, VMWare, Storage And Backup
Chennai
Summary
Energetic and result oriented with good experienced in Service Delivery, NOC, Data Center, OS Platform, Hyper Converged, Cloud, VMWare, Storage and Backup domains and currently working as a Director Infrastructure at Olam Technology Business Services, highly competent, analytical, and performance driven, technology management and Service delivery professional
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Director-Infrastructure
Olam Technology Business Services
Chennai
01.2023 - Current
- Deal with all operations related to IT infrastructure and service delivery
- Providing end-to-end customer-driven solutions
- Managing demand from users on IT services and delivery
- Supervising infrastructure plan and standards according to IT strategic plan and roadmap
- Accountable for implementations and enhancement of IT infrastructure projects
- Responsible for change initiatives and ensuring availability, performance and reliability of systems impacted by change
- Governing Operations, helpdesk, Infrastructure team, PMO, and program management
- Accountable for escalations, CSAT, process, audits, and compliances
- Providing regular reports, updates on project status and customer meetings
- Planning and reduction of TCO and offering centralizing services
- Decision making, recommending solutions to meet future business needs, building project team, resource allocation, vendor coordination
- Accountable for SLA, OLA, forecast of current usage, and up sales
- People management, performance evaluations, forecasting and hiring resources
- Maintaining good repo with customers, proactive approach, and timely updates
- Regulating BAU, Disaster management and supporting on critical issues
- Proposing budgeting, planning and procurements
- Incident management and proactive problem management
- AMC tracking, managing CMDB and inventory,
- Managing multi data centers management and DC infra support, AMC tracking and Software asset management
- Managed 4 customers infrastructure
Vertical Head - Service Delivery and Data Centers
Bharti Airtel
Noida
01.2021 - 01.2023
- Owning as a role of Vertical Head – Service Delivery and Datacenters
- Managed Multiple business units and team of 50+
- Deal with all operations related to IT infrastructure and service delivery
- Providing end-to-end customer-driven solutions
- Managing demand from users on IT services and delivery
- Supervising infrastructure plan and standards according to IT strategic plan and roadmap
- Accountable for implementations and enhancement of IT infrastructure projects
- Responsible for change initiatives and ensuring availability, performance and reliability of the systems impacted by the change
- Governing Operations, helpdesk, Infrastructure team, PMO, and program management
- Accountable for escalations, CSAT, process, audits, and compliances
- Providing regular reports, updates on the project status and customer meetings
- Planning and execution, reduction of CAPEX and OPEX and offering centralizing services
- Decision making, recommending solutions to meet future business needs, building project team, resource allocation, vendor coordination
- Accountable for an SLA, OLA, forecast of current usage, and up sales
- People management, performance evaluations, forecasting and hiring resources
- Maintaining good repo with customers, proactive approach, and timely updates
- Regulating BAU, Disaster management and supporting on critical issues
- Proposing budgeting, planning and procurements
- Incident management and proactive problem management
- AMC tracking, managing CMDB and inventory,
- Managing multi data centers management and DC infra support, AMC and SAM
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Delivered services to customer locations within specific timeframes.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Participated in team-building activities to enhance working relationships.
- Collaborated with team members to achieve target results.
- Received and processed stock into inventory management system.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Exceeded goals through effective task prioritization and great work ethic
COE Manager - Converge Technologies
Cloud4C
Hyderabad
10.2017 - 12.2020
- Managing Converge technologies, Governance of PM and CRM, Leading PPM team, Proficiency in CoE management and people management Heading Converge technologies, PPM and CSAT quality Leading CSAT management Configuration, HLD, LLD of Hitachi Storage products Extended expertise in Tier data designing, Disaster Recovery and Replications
- Managed 2000+ customers
- Managed team of 25+
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Developed team communications and information for meetings.
- Identified issues, analyzed information and provided solutions to problems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with customers to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Improved operations through consistent hard work and dedication
- Delivered services to customer locations within specific timeframes
- Identified issues, analyzed information and provided solutions to problems
Architect - Manager Spl Services
Hitachi Consulting
Hyderabad
02.2016 - 09.2017
- Performed product developments and engineering
- SAN and Storage design and solutions
- Preparing HLD and LLD
- Consulted with clients to determine functional and spatial requirements of new structure.
- Evaluated project requirements to identify and mitigate risks.
- Coordinated with clients, consultants and contractors during construction bidding.
- Coordinated with cross-functional teams to improve structure sustainability and design.
- Attended team meetings to resolve technical and project issues and review project schedules.
- Managed 20+ US customers infra
Associate Consultant
HCL Technologies
Chennai
03.2015 - 02.2016
- Managed Microsoft mobiles project on offshore DC
- Provided SAN and Storage operations
- Expertise on disaster recovery management and mock drills
- SOP documents preparations
- Audits data management
- OS and Network related issues
- Escalation management
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Implemented practices and procedures to save time and increase productivity
- Managed 5+ team did mentoring
Sr Engineer
Wipro Ltd
Mumbai
07.2011 - 02.2015
- Handled HDFC Bank and HDFC Securities Infra
- Handled multiple banking customers
- Provided SAN and storage operations
- Disaster recovery and data protection
- Hardware issue fixes
- Storage and SAN maintenance activities
- Performed Incident management, Change management and problem management
- Handled multiple migrations
- Managed over 20 calls per shift
System Administrator
Highbrow Productions Pvt Ltd
Hyderabad
02.2009 - 07.2011
- Managed server OS issues, Hardware issue and new infra deployments
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Worked with users to determine areas of technology in need of improved usability.
- Monitored temperature and power draw to immediately detect faults and failures.
- Implemented corrective plans of action for network availability and latency.
- Served as subject matter expert on proposed technology purchases.
- Introduced management tools to create and manage virtual server computing environment.
- Provisioned new software and hardware for use, following established security policies.
- Handled 30+ customers infra
Help Desk Engineer
Monisha Networks
Hyderabad
06.2006 - 11.2008
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed root cause analysis and general troubleshooting.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with outside departments to implement system-wide improvements.
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
MBA - Information Systems
SM University
Amrutha College Of IT And Management 01.2010 - 12.2011
Skills
Service delivery, Infrastructure Management, Proactive problem management, SAN, Storage, Backup, VMware, AWS, Azure, Google Cloud, Hyper V, Security, Database, Applications, Networks, Unix, Linux, Wintel, DevOps, ITIL, SCM, Procurement, Vendor Management, Budgeting and Planning, Team Management, Architect, Solutions, Governance, Audits, Compliance, Regulations and Engineering
undefinedAdditional Information
- HONOR AWARDS ,
- New Employee of the Year 2009 Award from Highbrow,
- Appreciation from International Telecommunications Union – ITU (UNO)2010
- Super squad award - Airtel 2022
Timeline
Director-Infrastructure
Olam Technology Business Services
01.2023 - Current
Vertical Head - Service Delivery and Data Centers
Bharti Airtel
01.2021 - 01.2023
COE Manager - Converge Technologies
Cloud4C
10.2017 - 12.2020
Architect - Manager Spl Services
Hitachi Consulting
02.2016 - 09.2017
Associate Consultant
HCL Technologies
03.2015 - 02.2016
Sr Engineer
Wipro Ltd
07.2011 - 02.2015
MBA - Information Systems
SM University
01.2010 - 12.2011
System Administrator
Highbrow Productions Pvt Ltd
02.2009 - 07.2011
Help Desk Engineer
Monisha Networks
06.2006 - 11.2008
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