Harbeer Singh
Restaurant Manager
Karnal
Summary
Dynamic Restaurant Manager with a proven track record at Hotel Shiv Deluxe, excelling in operations management and customer engagement. Enhanced revenue through innovative menu development and optimized staffing strategies. Passionate about fostering teamwork and delivering exceptional service, resulting in improved customer satisfaction and operational efficiency. Skilled in inventory control and conflict resolution.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Restaurant Manager
Hotel Shiv Deluxe
05.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Store Supervisor
TSG Tobacco Station
11.2016 - 04.2019
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Maintained strict adherence to budget, minimizing unnecessary expenses.
- Developed and enforced safety protocols, maintaining secure environment for both staff and customers.
Education
Diploma of Hospitality Management -
NECT
Brisbane, QLD03-2019
Certificate IV in Commercial Cookery -
NECT
Brisbane,QLD12-2017
Diploma And Advance Diploma of Business Management -
NECT
Brisbane,QLD09-2016
Skills
Team Leadership
Operations management
Customer engagement
Recruitment
Menu development
Inventory control and record keeping
Passion for customer satisfaction
Supervisory skills
Conflict resolution techniques
Catering coordination
Trained in performance and wage reviews
Quality control
Multitasking Abilities
Accomplishments
- Continuous sales growth while reducing the food costs, leading with net profitability in the last two years.
- Supervised team of 20+ staff members.
- Negotiated with suppliers to cut ingredients costs, increasing profit margins.
- Managed high level of urgency in customer service.
Additional Information
- Sultan Singh
Business Owner ( Hotel Shiv Deluxe)
+91- 9416255000
- Sukhvinder Singh Toor
Business Manager ( TSG Tobacco Station, QLD)
Toorsukhwinder@yahoo.com
0421501424
Timeline
Restaurant Manager
Hotel Shiv Deluxe
05.2023 - Current
Store Supervisor
TSG Tobacco Station
11.2016 - 04.2019
Diploma of Hospitality Management -
NECT
Certificate IV in Commercial Cookery -
NECT
Diploma And Advance Diploma of Business Management -
NECT
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