HARDIK PATEL
Ahmedabad
Summary
Career objective focused on delivering exceptional technical support in a challenging environment, leveraging extensive knowledge and qualifications to enhance network performance. Proven time management skills and a strong background in customer service drive effective problem-solving and customer satisfaction. Committed to identifying customer needs and providing timely, high-quality solutions. Results-driven Data Center Lead with a proven track record in managing live production environments. Expertise in network simulation tools and infrastructure monitoring, delivering projects on time while maintaining high standards of documentation and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Datacenter Lead (Senior Engineer)
TATA Consultancy Services
Gandhinagar
03.2023 - Current
- Dedicated Data Center Engineer with hands-on expertise in managing live production data centers, Dell switches, HP/Dell servers, and NOC operations.
- Skilled in acceptance testing (AT), troubleshooting, hardware replacement, and infrastructure monitoring.
- Proficient in Linux system administration and actively pursuing AWS Certified Solutions Architect - Associate certification to bridge on-premises data centers with cloud environments.
- - Data Center Infrastructure Management
- - NOC Monitoring & Troubleshooting
- - Dell iDRAC Remote Server Management
- - Acceptance Testing (Servers, Switches, Leaf & Spine, OBB)
- - Hardware Installation & Replacement (Servers, Switches, SMPS, UPS)
- - Switch Configuration & Backup Management
- - Linux Administration (User Management, CLI, File Systems)
- - AWS (Learning: EC2, VPC, IAM, S3, CloudWatch)
- - Documentation & Reporting (Excel, Word)
- Managed day-to-day operations of Dell switches, HP servers, Dell PowerEdge servers, and other core infrastructure.
- Ensured uptime and availability of all production systems through proactive monitoring, health checks, and troubleshooting.
- Oversaw data center infrastructure including rack planning, airflow management, and power redundancy.
- Monitored NOC alerts for device downtime and resolved issues within SLA.
- Performed root cause analysis (RCA) and implemented corrective actions to prevent recurrence.
- Coordinated with cross-functional teams to restore services quickly and effectively.
- Logged into servers via iDRAC to monitor hardware health and check alerts.
- Conducted system status verification, firmware checks, and proactive fault detection.
- Performed and signed-off AT test cases with AT officers for: Dell servers, Core & access switches, LEAF & SPINE (signaling, storage, and miniswitches), Config-2, Config-3, Config-4 environments, OBB Management Stacks (1-4).
- Successfully completed AT milestones ensuring production readiness.
- Supervised vendor teams for rack server installations and ensured compliance with rack-unit allocation, cabling, and power setup.
- Performed physical replacement of defective parts (HDDs, RAM, NICs, SMPS).
- Conducted backup of switch and OBB management device configurations.
- Maintained organized version control for audit and disaster recovery (DR) readiness.
- Hands-on experience in Linux CLI, user management, filesystem navigation, and scripting.
- Supported application installations and troubleshooting in production environments.
- Monitored and maintained UPS, SMPS, and backup power systems to ensure zero downtime.
- Maintained detailed hardware inventory, installation records, and incident logs.
- Prepared technical reports in Excel & Word for management review.
- Currently pursuing AWS Certified Solutions Architect - Associate certification.
- Knowledge of EC2, VPC, IAM, S3, CloudWatch.
- Understanding of fault-tolerant architectures on AWS.
- Installed and troubleshot Meraki Switches, Firewalls, Modems & CradlePoint devices.
- Collaborated with cross-functional teams to plan and execute network installations, ensuring minimal downtime and client satisfaction.
- Conducted site surveys to assess networking requirements and recommend tailored solutions for clients.
- Updated monitoring systems (Zabbix) and ensured operational continuity.
- Performed JSR, CUTOVER, FAILOVER tests within timelines to meet customer requirements.
- Managed Aruba, Fortinet, and FortiGate sites.
- Developed and managed databases and reporting systems.
- Coordinated project plans to execute major upgrades.
- Completed design reviews to identify design gaps and deviations.
Network Planning Engineer
Reliance Jio Infocomm
Ahmedabad
09.2018 - 03.2023
- Configured and managed routing protocols including BGP, OSPF, EIGRP, RIP, and static routing for enterprise networks.
- Performed Cisco switch and router configurations, ensuring optimized performance and secure connectivity.
- Implemented VLANs, trunking, and inter-VLAN routing to support multi-department network segmentation.
- Conducted IP addressing, subnetting, and ARP management for efficient network planning and utilization.
- Ensured network stability through continuous monitoring, troubleshooting, and proactive fault resolution.
- Managed failover and redundancy setups to guarantee high availability and minimal downtime.
- Coordinated with the Cisco engineering team for advanced configurations, firmware upgrades, and best practices.
- Executed PON port, OLT patching, and backbone connectivity for FTTH/ODN rollout projects.
- Monitored performance using Zabbix and other NMS tools, identifying issues and optimizing bandwidth usage.
- Prepared detailed network documentation (config backups, topology diagrams, RCA reports).
Project Engineer
Airtel
Ahmedabad
05.2016 - 09.2018
- Configured MUX (Multiplexer) systems and FDMS (Fiber Distribution Management System) to ensure seamless integration of optical and network elements.
- Managed vendor coordination for hardware installation, commissioning, and acceptance testing (AT), ensuring adherence to technical standards.
- Prepared and validated technical documentation for AT Engineers and AT Officers, covering test cases, results, and compliance reports.
- Delivered end-to-end project execution - from configuration, testing, documentation, to successful handover of stable network services.
- Ensured zero unplanned downtime during critical activities by following proactive monitoring, redundancy checks, and change management protocols.
- Configured systems with minimal downtime windows, leveraging failover mechanisms, high-availability setups, and redundancy planning.
- Administered multiple network portals and NMS tools (Zabbix, GIS-NE, Cisco dashboards, Meraki, CradlePoint, Fortinet, Aruba) to track real-time performance.
- Supervised 24/7 operations, efficiently managing both day and night activities, ensuring SLA adherence and uninterrupted service delivery.
- Integrated cloud-based monitoring solutions (AWS CloudWatch, IAM policies, S3 logs) to enhance visibility and scalability of network infrastructure.
- Delivered optimized network performance and stability by combining on-premises configuration (MUX, FDMS, OLT, PON ports) with cloud-ready solutions for future hybrid environments.
Project Engineer
Joda Corporation
Ahmedabad
11.2013 - 05.2016
- MUX installation and FDMS deployment, where I have been directly involved in the successful completion of multiple sites for 4G and 5G internet projects, ensuring timely delivery and compliance with customer requirements.
- My responsibilities include fiber termination, end-to-end network integration, and execution of other critical technical activities that guarantee seamless connectivity, optimized performance, and minimal service disruptions.
- I am experienced in preparing technical drawings, implementation plans, and network diagrams to support accurate execution on-site, guiding vendors during deployment, and ensuring all activities follow engineering best practices.
- I actively coordinate with vendors and field teams, providing clear documentation, technical guidance, and supervision to achieve smooth project execution while maintaining strict quality and safety standards.
- In addition, I oversee installation, configuration, and testing processes to verify system stability, confirm service availability, and align outcomes with customer and project requirements.
- I contribute to both planning and hands-on execution, bridging the gap between design and field implementation to deliver end-to-end solutions that meet business objectives.
- My role demands attention to detail, problem-solving skills, and effective communication with cross-functional teams, which I consistently apply to deliver results in a fast-paced telecom environment.
- I have strong expertise in handling acceptance testing (AT) processes, documentation for audits, and compliance reporting to ensure projects are formally approved and operational.
- Skilled in managing multiple projects simultaneously, I maintain SLA commitments, track progress, and resolve technical challenges to keep deployment schedules on time.
- I also focus on continuous learning and adopting new technologies, ensuring the networks I deliver are scalable, future-ready, and aligned with industry standards.
Education
B.Tech - Electrical & Electronics Engineering
Vyas Institute of Engineering and Technology
Jodhpur01.2013
Diploma - Electrical Engineering
Parul University
Vadodara01.2010
H.S.C - Higher Secondary
C.M. Thakar High School
Ahmedabad01.2006
S.S.C - Secondary
C.M. Thakar High School
Ahmedabad01.2004
Skills
- CCNA (IP and Network )
- AWS cloud services ( Cloud Services )
- Network simulation tools
- Linux
- Putty
- AutoCAD design software
- Microsoft Office
- ArcGIS mapping software
- GIS analysis tools
- Packet Tracer simulation
- CradlePoint management portal
- Meraki network dashboard
- Zabbix monitoring system
- Managed voice solutions
Certification
• Currently preparing for AWS Certified Solutions Architect - Associate
• CCNA
• AutoCAD Certified
• CCNA
• AutoCAD Certified
Languages
- Hindi
- Gujarati
- English
Additional Information - Summary
Network and IP & IT infrastructure expert with 10 years of hands-on experience driving transformative solutions for optimized performance and reliability, proven leader in cross-functional team environments, adept at enhancing communication infrastructures to meet evolving industry demands, dedicated and accomplished professional with a decade of invaluable experience in the dynamic telecom and network sector, a proven track record of driving excellence in network architecture, deployment, and management Expertise in optimizing performance, enhancing reliability, and ensuring seamless communication solutions. Adept at leading cross-functional teams, fostering innovation, and consistently delivering results in fast-paced environments, ready to leverage a deep understanding of industry trends and technological advancements to contribute to your team's success
Timeline
Datacenter Lead (Senior Engineer)
TATA Consultancy Services
03.2023 - Current
Network Planning Engineer
Reliance Jio Infocomm
09.2018 - 03.2023
Project Engineer
Airtel
05.2016 - 09.2018
Project Engineer
Joda Corporation
11.2013 - 05.2016
B.Tech - Electrical & Electronics Engineering
Vyas Institute of Engineering and Technology
Diploma - Electrical Engineering
Parul University
H.S.C - Higher Secondary
C.M. Thakar High School
S.S.C - Secondary
C.M. Thakar High School