Hardikgir Goswami
A-1, Payal Park-2, Nr. Vrundavan Cross Road, Waghodia Road, Vadodara, Gujarat
Summary
Adaptable professional who is highly skilled in Market Research who Provide the Analytics and presenting business Insights. Researcher into business problems and creating executive summaries to develop strategic solutions. I am having more than 10 years of experience working for Multinational organization having business or Clients for Europe Region.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Team Leader
Comline Corporate Solutions Pvt Ltd. - Comline Auto Parts
Vadodara, Gujarat
04.2020 - Current
- Currently responsible for product strengthening, market research, range development cataloguing (Tecdoc, Autocat, Elcome), for Main product groups, Filters, Braking, Steering and Suspension, Cooling.
- Working closely on four pillars : Data,Customer,fast, People. Task assignment to self or team always match to core values of these pillars provided by management.
- strengthening existing product groups through product range,Maintaining system with vehicle application and x-refs update in system.
- Responsible for production and maintenance of electronic cataloguing
- Responsible for all the technical queries and enquiries from sales department, UK customers and export customers. Maintain log for customer and brain storming sessions with senior managers to maintain high data accuracy.
- Researching and establishing market range and prices to give the best price advantage and up to date range to the sales/Export/Commercial Department.
- Working closely with Data Maintainer provider - Elcome and Global automotive search engine company - Tecdoc. Ensure the data of automotive applications and cross-reference company list to data maintained vendor Elcome withing specific timelimit with high level of data accuracy.
- Highly responsible to maintain tag of Prime data supplier Rating : A for Comline group brands - i.e. - Comline, Motaquip. This helps to build and intact existing and upcoming customer trust.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Implemented new working processes to deliver multiple improvements.
Senior Product Analyst
Comline Corporate Solution Pvt Ltd - Comline Auto Parts
Vadodara, Gujarat
12.2013 - 03.2022
- Mainly responsible for Main Product group for Comline group of companies i.e Automotive Filters.
- Researching Products and give insights to Business line manager/Product Manager for New range creation for Filters.
- Maintain data for Vehicle applications and competitor x-refs for Filters for Electronic data catalogue for company.
- Use the Tecdoc - Global automotive search engine for competitors parts range expansion and validate with existing comline range to make sure gap filling with current range of filters.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
Business Associate
Tata Consultancy Services
Vadodara, Gujarat
04.2010 - 11.2013
- Worked on Data Analysis, Data processing, Data Validation of Retail Market Data of Bulgaria, Eastern-Europe.
- Researched, analyzed and projected market data of Bulgaria.
- Processed Data by checking Products coding, Validation of Products corrected segment & other characteristics like weight, type, pack size & so various characteristics.
- Advised on pricing strategies, gathered statistical data on competitors and examined prices, methods of marketing & sales.
- Prepared database by tool, which designs in such a way that give information to clients about county, region level facts. facts
like – sales volume, sales value, average price per item, price per item in currency. - Worked with various clients of Nielsen – Like Nestle, P&G, Kraft Foods, Coca-Cola, Reckitt benckiser, Loreal, Unilever&
many others. By proving data from Nielsen helps these client to increase their business by taking key important decision on
particular products/Brands based on data by Nielsen which actually processed by TCS. - Operated process of end client to increase profitability & production control.
- Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
Inbound Customer Service Representative
Aditya Birla Minacs Worldwide
Vadodara,Gujarat
06.2008 - 03.2010
- Resolved concerns with products or services to help with retention and drive sales for telecom customer Idea Cellular limited for both Prepaid and Postpaid customers.
- Responded to customer comments and questions via Inbound calls during shifts.
- Answered customer queries withing define timeline by organization to attain more customer who are waiting on IVR system
- Resolved complaints to satisfy customers and encourage future transactions.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
Education
High School Diploma -
Shri.Sayaji High School
Vadodara, Gujarat 06.2000 - 05.2001
Bachelor of Science - Computer Application And Information Technology
Gujarat University
Ahmedabad, Gujarat 06.2001 - 05.2004
Master of Science - Computer Application And Information Technology
Gujarat University
Ahmedabad, Gujarat 06.2004 - 05.2006
Skills
Market Research
Cataloging
Category Management
Data Management
Team Management
Business Process Improvement
Business Process Management
Customer Relationship Management (CRM)
Microsoft Office
Timeline
Team Leader
Comline Corporate Solutions Pvt Ltd. - Comline Auto Parts
04.2020 - Current
Senior Product Analyst
Comline Corporate Solution Pvt Ltd - Comline Auto Parts
12.2013 - 03.2022
Business Associate
Tata Consultancy Services
04.2010 - 11.2013
Inbound Customer Service Representative
Aditya Birla Minacs Worldwide
06.2008 - 03.2010
Master of Science - Computer Application And Information Technology
Gujarat University
06.2004 - 05.2006
Bachelor of Science - Computer Application And Information Technology
Gujarat University
06.2001 - 05.2004
High School Diploma -
Shri.Sayaji High School
06.2000 - 05.2001