Hareesh Kambhampati

• Plan and merge the deployment of serviceNow ITOM modules, including Discovery, Service Mapping, Event Management, change management, asset management, CMDB, cloud management.
• Implementation of ITOM strategies aligning with organizational goals along with business requirements.
• Collaboration with cross functional teams to ensure smooth integration of ITOM processes.
• Ensuring the compliance with governance standards & ITIL guidelines.
• Monitoring & Optimization of ITOM processes to improve operational efficiency.
• Maintenance of CMDB accuracy along with the assurance of data integrity.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced business owners satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Achieved portfolio goals by executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Implementation & approving of Proactive initiations through ServiceNow incident management, change management, problem management, asset management by processing insights & recommendations.
• By updating & mentoring the team with the requests on ITOM performance , metrics and processes in all the managements on timely basis.
• Updating of reports and dashboards for management & it's respective key stakeholders within the portfolio.
• Identifying and mitigating the risk associated with IT operations.
• Managed and motivated employees to be productive and engaged in work.

• Managing and optimizing the multi cloud environments.
• Elevated customer satisfaction levels by implementing proactive solutions and swiftly resolving complaints.
• Worked alongside diverse teams to meet project objectives efficiently and cost-effectively.
• Configuration and implementation of ITOM modules such as Service Mapping, Incident management, discovery.
• Running Discovery probes and patterns to populate the configuration Management Database(CMDB) by governance policies.
• Regularly audition & resolving of discrepancies in discovered data in CMDB management.
• Designing in automation scripts and workflows using ServiceNow Orchestration to implement daily tasks such as password resetting, Server reboots and cloud provisioning.
• Played a key role in crafting a strategic plan that supports long-term corporate goals.

• Strong problem solving and analytical skills along with the fundamentals of ServiceNow scripting.
• Ensured data integrity by developing robust data validation rules within the ServiceNow platform.
• Drove enhanced incident management by collaborating with cross-functional teams to optimize workflows.
• Instructed users on the proficient use of ServiceNow functionalities, enhancing departmental engagement.
• Identified significant enhancements through regular audits of system architecture, optimizing performance.
• Leveraged current insights on ServiceNow platform advancements to enhance business workflows.
• Performing daily tasks to manage user accounts, groups and roles for proper access control.
• Monitoring the health metrics, performance and platform metrics in addressing the potential issues proactively.
• Customization of forms, workflows, client scripts and updating the sets of requirements.
• Involved majorly in the platform upgrades, patches, plugin installations to stay current with new features and security updates for system maintenance.
• Execution of workflows by participating in multiple domains for meeting deliverables within ServiceNow capabilities.

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• Final Grade: 8.19%

• Vidyadhaan Scholarship, by VJC College Director and members of SPF, AP. - 2012 & 2013.
• Inspire Programme by Shree Velagapudi Ramakrishna Memorial College in Nagaram, Guntur District, Andhra Pradesh, India - 2013.
• Final Grade: 96.2%

• 9.5 CGPA